WOW. I am shocked by some of the responses on this forum. I have dealt with this company before and they were very helpful. I also do not see how you think they are calling someone a liar. They appear to simply want to know how they can help that person if they really didn’t get the emails that were claimed to be sent. Why is that wrong for a company to do? And for someone to say you will never buy their products again just because they replied to a post online… that’s just crazy. I have two Prestige saddles and love them both. Just seems to me like people want to be lash out at someone… doesn’t matter who.
I own Prestige saddles, and the tack shop where I’m employed is a Prestige dealer. I’ve been very happy with my saddles, and the folks at Prestige Italia USA (Prestige Italy’s wholesale dealership in the US) are always responsive and helpful when I need to contact them for product details or stock information.
I never think it’s a bad idea to have both sides of a story to consider. And I never think it’s a bad thing when a company is available to respond on a thread, here or anywhere. They should have the same chance as anyone to share their viewpoint, and certainly to ask for more information in a further attempt to help.
Since wholesalers do not by definition sell to the public, I think it’s especially nice when they’re willing to speak with a customer to help resolve an issue that really belongs on the retailer’s plate.
My .02
This may not be the issue, but my understanding is that the prestigesaddlesusa web domain, along with a few others (kiefferusa being one) are owned by a distributor who is not actually part of those brands’ corporate. He appears to speak for those brands at times, but I don’t think truly does work for those companies.
Beam Me Up - I also think that is where the confusion lies. I bought my saddle from the distributor at prestigesaddlesusa.com and was extremely pleased with how everything went, however they are not Prestige corporate ;).
YMMV but I think it’s always more professional for the company to keep communications with clients private, FIX the problem for the client, and then let the client come back and post that the problem is fixed. Getting into a back and forth and airing the client’s details seems really unprofessional to me. I don’t want any company I buy from coming on COTH and posting about my transaction. It’s one thing to post “please pm me so we can help you” and another to start detailing things about the transaction. I just personally don’t want to do business with companies that work that way.
