Anyone here use the Pony Box

[lifeishorsesarelove]

[QUOTE=gumshoe;7931654]
This is the “ambassador”.[/QUOTE]

Past-tense, now!

I am no longer participating in the ambassador program. They made it very difficult to communicate on behalf of potential customers with questions, and I never ended up redeeming my ‘sign up points’. I don’t know if my code is still active, but I am no longer an active participant.
I actually didn’t even have to make that decision, I stopped receiving the emails.

I am sorry for anyone who received a damaged box or no box at all! Please be persistent in pursuing this issue!

[pictureonemore]

I’m going to try and not hijack this thread, but I definitely need to speak my peace in regards to The Pony Box.

First of all, I’m all for supporting small business. It’s the backbone of society. However, this has to be one of the WORST companies in existence. I’m one of hundreds of people who’ve been ripped off by this “company”.

The customer service is nonexistent. There is NONE. When we first starting having issues regarding the December boxes, we were told on the facebook page to email the company. They will not reply to emails. When I did get one reply, they basically joked me because my box was returned to them from the post office. I asked multiple times for refunds (for both a December box that I nevER received and a January box), and my requests went ignored.

The owner has been MIA throughout the entire fiasco, and when someone managed to actually get a reply from her, she blamed us, the customers, for all the problems with the company. I had to file a claim through my bank and through PayPal in order to try and get my money back. So far, neither have been able to get the company to respond.

The business email account has since been shut down. There is no phone number for the company, so you can’t even call. The Pony Box has essentially stolen money from HUNDREDS of people. So trust me, the “it’s the USPS’ fault” excuse is just one of many they’re using. It’s ridiculous. It’s no ones fault but theirs. Multiple people, including myself, have filed claims with the BBB, the attorney general, and the Internet crimes division of the FBI.

So to the poster who is still trying to sell you on The Pony Box: stop. You’ve ripped off enough innocent people. Don’t try to come here and pull on over on the CoTH forum. It won’t work. Sorry.

If you want to fully understand what’s going on, there is a group on Facebook that is collecting info from people who’ve been screwed over. You’ll need to break out the popcorn for when you start reading. ???

[Herefordgirl]

I ordered a Pony box in October and I received it in November. I contacted customer service by email several times and each time they did get back to me. I bought the regular $50 box and it contained one set of 2 polo wraps (very thin), horse shampoo and conditioner, a nice oval brush, a nice mane and tail brush, a sample size of liniment gel, and a hunter/jumper magazine. It was okay. I wasn’t able to take a quiz at the end of my purchase though. I won’t order again just because of all of the complaints. I did order a Horse Box and I haven’t received it yet.

[shayaalliard]

I got A horse box for a couple months. Not impressed. It’s all clearly marked “free sample not for resale”. Grain, supplements, treats, got a detangler sample once. Why pay 25.00 for what the mfg will send you free?

[deanhennings]

It’s been a struggle

Well, I ordered back around Nov. 20… did not worry, I sent an email around Dec. 15, and was promised to have the boxes Shipped… I opted to have the boots shipped later… So my box for sure would ship… Well, The shipping date came and went… I did get emails back… just always the “Box” is in the mail… Well it was not, in fact its still not shipped. Just printed a Label…So I still have no Idea if I will get a box… I was lied to at every turn… and can not believe the HUGH amount of VERY unhappy customers…

What REALLY bothers me the most, they recruit, kids, to sell the service all over facebook and instagram… They receive “points” to buy pony stuff at a discount… To me thats a really crazy pyramid, ponzi, or what ever you could call it, Because its so crazy to be using kids. This was what I was told on their facebook, “Our Ambassadors are kids, so you people are abusing kids” I was so set back and shocked… This can not be ok, ? Labor Laws? or Parents need to know whats going on here…

Sorry… This is really out of hand !

[furlong47]

The comments are just… wow. I don’t think I’ve ever seen such an unprofessional company. It really seems like a bunch of teens threw this together in their parents’ basement with no organization or real business plan. The young “ambassadors” are all left high and dry trying to defend this company (sometimes rudely and very unsuccessfully) while the employees seem to have vanished. What a cluster.

[SnicklefritzG]

Somebody needs to make up their own Pony box filled with manure and send it back to whatever return address the “company” is using :lol:

[trubandloki]

Can anyone post a link to the photo on instagram of the boots that everyone is waiting for? It says in the comments that there is a photo but I am instagram clueless so do not know how to find it.

[AdrenalineJunky]

[QUOTE=trubandloki;7940830]
Can anyone post a link to the photo on instagram of the boots that everyone is waiting for? It says in the comments that there is a photo but I am instagram clueless so do not know how to find it.[/QUOTE]

Pmd you.

[pictureonemore]

If anyone would like to keep up to date on the pony box debacle, someone just sent me this link:
www.theponyboxscam.weebly.com

It seems like they’re keeping up with everything that’s going on. Bring the wine. You’ll need it.

[PonyTales]

For $35 I’d rather chance shopping on Amazon in making my own box by doing my product choices & ordering .

[lifeishorsesarelove]

[QUOTE=pictureonemore;7944799]
If anyone would like to keep up to date on the pony box debacle, someone just sent me this link:
www.theponyboxscam.weebly.com

It seems like they’re keeping up with everything that’s going on. Bring the wine. You’ll need it.[/QUOTE]

Alright, even as an disgruntled ambassador I can tell you that site is full of inaccuracies.

The December boxes were delayed by the manufacturer problems with the boots (that were meant to go in the December boxes). The boots did not arrive on time, and this lead to customers having the option of getting a partial box, with the boots later, or waiting for the whole box with the boots. There were also weather related issues and shipping took longer for some people due to the holiday season.

Mae Equestrian is a sister company to Pony Box. This was never hidden, to my knowledge. It is owned by the same person. The issues with the boots (and now the polos) were caused by the overseas manufacturing company/supplier. These products are not being made single-handedly by theTPB/Mae Equestrian owner - she designs and then hires a company to make them. The company she initially sent the work out to caused the issues with the boots & the polo wraps.

They also copied and used MY POST on COTH WITHOUT my permission.

I do think the owner is an inexperienced business owner and it is NOT being run very well. I DO think she is honestly trying her best to correct the issues that have occurred.

I also think she is being crucified unfairly. People have been contacting her place of work, which is completely inappropriate, over items that are 2-3 weeks delayed.

The owner of the “scam” website is pretty obviously not aware of how supplier/brand name business relationships work, and appears to have a personal vendetta against the owner of TPB.

I do have several friends I know personally who I’ve spoken with in the last few days, that ordered the smaller boxes and were content with their product. They are choosing not to reorder right now, because of the drama surrounding the company, but have said they will probably play again in the future if the Pony Box still exists in a few months!

[GucciJumper]

I’m just curious on why they said that the late boxes were because of “Mae” and it was not their fault when the owner owns both. Plus the polo wraps that were dangerous to use (also made by Mae) was not their fault as well? But later posted that the polo wraps were fine to use. Now you have a bunch of kids who will use those wraps (pieces of painted fleece stitched together) which is not safe to use.

Plus to mention the same person started a sim type website and took money from people before opening it up and never once started the website.

[trubandloki]

[QUOTE=lifeishorsesarelove;7945795]
Alright, even as an disgruntled ambassador I can tell you that site is full of inaccuracies.

The December boxes were delayed by the manufacturer problems with the boots (that were meant to go in the December boxes). The boots did not arrive on time, and this lead to customers having the option of getting a partial box, with the boots later, or waiting for the whole box with the boots. There were also weather related issues and shipping took longer for some people due to the holiday season.[/QUOTE]
You are clearly not that disgruntled as you are still defending them.

What are the weather related issues that delayed shipping? Is bad weather in December a new thought to the person who runs this company (and the company that provides the bad products)?
Is the fact that shipping takes longer during the holidays a new thought too? I think anyone over the age of 12 realizes that the holiday season means all the shipping companies are very very busy so you need to plan for extra time if you want things to get there on time. Holiday shipping delays are an excuse not a reason.

[QUOTE=lifeishorsesarelove;7945795]
Mae Equestrian is a sister company to Pony Box. This was never hidden, to my knowledge. It is owned by the same person. The issues with the boots (and now the polos) were caused by the overseas manufacturing company/supplier. These products are not being made single-handedly by theTPB/Mae Equestrian owner - she designs and then hires a company to make them. The company she initially sent the work out to caused the issues with the boots & the polo wraps.[/QUOTE]
I will say this differently and you can see if it still sounds so ‘not her fault’ to you.
The owner of The Pony Box designed and contracted out the manufacture of a product to go into the boxes. Those products are sub par (dangerous even) quality or not in existence yet.
How exactly is it the fault of anyone but the owner of The Pony Box again that people did not get what they ordered?

[QUOTE=lifeishorsesarelove;7945795]
They also copied and used MY POST on COTH WITHOUT my permission. [/QUOTE]
This is wrong.
The also seem to forget that large blocks of text just do not get read (or proof read clearly).

I like the fact that the web site is trying to prevent others from being scammed, not impressed with the website itself.

[QUOTE=lifeishorsesarelove;7945795]
I do think the owner is an inexperienced business owner and it is NOT being run very well. I DO think she is honestly trying her best to correct the issues that have occurred.[/QUOTE]
This is where you really lost me. You think she is ‘honestly trying her best to correct the issues’? Really? How is lying to people honestly trying to correct the issues? How is shutting down her email honestly trying to correct the issues? How is not immediately sending out refunds honestly trying to correct the issues?
Honestly trying to correct the issues equals eating some crow and doing the right thing, not hiding and making excuses.

@lifeishorsesarelove;7945795

I also think she is being crucified unfairly. People have been contacting her place of work, which is completely inappropriate, over items that are 2-3 weeks delayed.

Sigh.
It is not like these boxes cost $5. And I doubt it is the 2-3 week delay that is the big picture issue. It is the crappy business practices and lies and scamming feeling of the whole thing.

@lifeishorsesarelove;7945795

I do have several friends I know personally who I’ve spoken with in the last few days, that ordered the smaller boxes and were content with their product. They are choosing not to reorder right now, because of the drama surrounding the company, but have said they will probably play again in the future if the Pony Box still exists in a few months![/QUOTE]
Reading the comments on the facebook page it sounds like the people who ordered the small boxes got more stuff than the people who ordered the big boxes, so it would make sense that your friends who ordered small boxes are happy.

[QUOTE=pictureonemore;7944799]If anyone would like to keep up to date on the pony box debacle, someone just sent me this link:
www.theponyboxscam.weebly.com

I wish this site was done a little more professionally. The huge blocks of text and such make it not very reader friendly.

[Gorgonzola]

@lifeishorsesarelove;7945795

Alright, even as an disgruntled ambassador I can tell you that site is full of inaccuracies.

The December boxes were delayed by the manufacturer problems with the boots (that were meant to go in the December boxes). The boots did not arrive on time, and this lead to customers having the option of getting a partial box, with the boots later, or waiting for the whole box with the boots. There were also weather related issues and shipping took longer for some people due to the holiday season.

Just wanted to point out that my SO lives in the same small town that Megan does.
The ‘winter weather’ they’ve gotten this year was last week, and nothing- post offices, airport, roads- was shut down. They had 2 inches of snow, last week. That’s it.

Also, you don’t sound very disgruntled. You’re still defending the owner.

[lifeishorsesarelove]

I was an ambassador. I received information that others didn’t, so I’m sharing it here, because the scam site has more than a few inaccuracies. They say the “dug deeper” to find Mae to be a sister company, when that was explicitly written on the Facebook page.

I don’t think Megan is not in the wrong. She did screw up, by not checking the polos and not answering emails and not being responsive to refund requests, and by not being responsive and honest on the Facebook page. I think she is in over her head and I hope she can admit to her customers that things went off the rails, and get on with refunds for the people that want them.

And I hope she stops bringing in preteens to sell her product. I was probably one of the oldest ambassadors.

I don’t think that a business screw up warrants people harassing her at her workplace, or attacking the young ambassadors on their personal facebook pages. (Even having quit the program, I’ve recieved a few messages, ranging from rude to outright threatening).

I hope the mess gets worked out, and people either get their money back or satifactory products.

[Appsolute]

Well this “company” Megan - whoever can’t deliver what has been promised, they should REFUND all of the money they took from their customers, and chalk this up to a VERY bad mistake.

Its the BAD BUSINESS OWNER who should be hit in the pocket book over this - not the customers. They need to pay people back - and just go out of business until they learn how to run one.

As for the super crappy leg wraps (and I am guessing the boots won’t be much better either), and the back up in delivery - Well thats Megan’s fault as well.

My husband works in over seas sourcing (bicycle parts). Its not a job for a rookie. Negotiating manufacturing is a tricky business. Hint, going with the cheapest, or the one with the pie is the sky promises doesn’t work.

I think “Megan” (is that the owner?) is very naive, thought she could run a business, thought she knew how to source production over seas, and thought she was going to make a pretty penny.

Well it all went to sh!t. The manufacturer didn’t deliver. She couldn’t deliver. No customer service, false promises etc.

If this wasn’t a mail order subscription business she wouldn’t have been able to collect all of her customer’s money.

I hope she refunds everyone, or that they ban together and sue her.

[lifeishorsesarelove]

[QUOTE=Appsolute;7946856]
Well this “company” Megan - whoever can’t deliver what has been promised, they should REFUND all of the money they took from their customers, and chalk this up to a VERY bad mistake.

Its the BAD BUSINESS OWNER who should be hit in the pocket book over this - not the customers. They need to pay people back - and just go out of business until they learn how to run one.

As for the super crappy leg wraps (and I am guessing the boots won’t be much better either), and the back up in delivery - Well thats Megan’s fault as well.

My husband works in over seas sourcing (bicycle parts). Its not a job for a rookie. Negotiating manufacturing is a tricky business. Hint, going with the cheapest, or the one with the pie is the sky promises doesn’t work.

I think “Megan” (is that the owner?) is very naive, thought she could run a business, thought she knew how to source production over seas, and thought she was going to make a pretty penny.

Well it all went to sh!t. The manufacturer didn’t deliver. She couldn’t deliver. No customer service, false promises etc.

If this wasn’t a mail order subscription business she wouldn’t have been able to collect all of her customer’s money.

I hope she refunds everyone, or that they ban together and sue her. [/QUOTE]

This.

She needs to make things right financially, or she deserves to be taken to court.

(You said this way better than I could!)

[lachelle]

I haven’t even opened my polos. But I’ve read complaints on facebook that they are multiple pieces of fabric stitched together?

:no:

I guess I’ll check mine today. I also still never got my boots

[Ghazzu]

Sounds to me (IANAL) that this Megan person is dangerously close to committing mail fraud.
Something that the authorities tend to take a very dim view of…