The office people claimed we never told them what kind of installation it was. But I was in the room when DH was talking to them the first time, and heard him give very explicit detail, including a description of the space, the venting and the brand and model number of the current water heater. He asked when we could get a water heater installed, and they hemmed and hawed and wouldn’t commit. So he said no thanks, as he didn’t appreciate the indecision and especially being essentially told he was a liar. He was incredibly polite given all the hoops he jumped through to try to get this done, and then got ghosted for several days when they knew we were without hot water and had offered a same day installation. He’s a lot nicer in situations like that than I am. But he did cuss a blue streak after he hung up.
Rebecca
