Just wanted to post an update…
Still LOVE the Eponia bridle. The noseband probably fits my horse better than any bridle I’ve tried on him and despite being patent, is still softer than I’d thought and wraps around him like a glove.
On the Bridle2Fit…
Placed my order on Mar 7th. About 2 weeks in, I messaged AGAIN checking on my order. Someone different got on their messenger line, apologized for the delay and sent me a tracking number within an hour of responding. I knew it was a different person because their English wasn’t quite the same as the original person I was speaking to, who frankly seemed like they couldn’t have cared less.
I waited a few days and reached out again when there was no movement on my package. Was told to be patient, delivery delays were due to the coronavirus…okay. Today was officially a week since I’d received a tracking number and UPS had yet to receive my package. So I messaged them yet again that all I ordered was a set of reins… over 3 weeks ago. That I’d received a tracking number and my package hadn’t even reached UPS yet. I let them know that delivery delays cannot be explained by the virus when my package had never even reached the carrier. I told them that I have been patient, but am now frustrated and have received several other orders without delay since I’d ordered from them. I let them know that if my order was not received by UPS by Monday, then I would be canceling my order through PayPal.
They read my message and never responded, but I checked the tracking just now and my package was delivered to UPS a couple hours after I sent my message and is scheduled for delivery on Monday. Although I’m happy to be finally getting the reins and hope they are the same quality that I’ve gotten from them in the past, I doubt I will be ordering from them again. It’s sad because they really do sell nice, quality made bridles, but the customer service is seriously lacking.