First, the T-strap buckle coming undone. As mentioned those little rubber grommets. Cheap and easy.
As far as policy;
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Blanketing is an extra charge ($30-$50) per month. Do the math to figure out what you think you need for an hourly wage (or what you pay your help): 10 mins/day x 30 days/month = y hours @ z$/hour. When I explained that to borders most understood. They had just been in the “oh it only takes me 2 minutes” mindset but seeing the day in day out time per month was a bit of an ah-hah, especially when multiplied by however many horses in the barn and realized that it could add up to several hours a month. I also explained that I prefer to give them the option rather than just charging everybody higher board to cover the service whether they use it or not. (Some don’t do blankets or don’t clip or are riding daily, so could do the blanket themselves.)
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Boarder can choose at the beginning of each month if they will need blanketing service for the month (in summer some may use sheets, others not so I offer the option for it to be their choice.) Once decision is made, it stays for the whole month and can only be changed at the start of the next month.
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Blanket fee set in #1 includes one off and one on daily (or what ever you want to do) Extra changes, extra layers, cheap blankets that cause constant additional work subject to a second (or additional) charge. You’d be surprised how many suddenly decide that getting one appropriate turnout is the better way to go than a long list of “requirements” when they are bearing the cost of all those extra blanket and sheet change demands. As long as they want to pay, no problem, I’ll happily provide the service.
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Open front blankets with belly and hind/tail straps, waterproof and breathable are required. Brand, weight, color and the rest up to the boarder as long as it’s appropriate.
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My barn is not heated, so horses are fine in their turnouts without need for changing. If owner deals with blankets on their own and is satisfied to do so, no extra blanket charge if I don’t have to do anything more than refasten the occasional strap that may have come undone overnight. (If it happens several times a week on a regular basis, I will bring it to owners attention to rectify or let them know that the next month the charge will be levied.)
The occasional blanket malfunction or unexpected weather change (goes from 20 degrees to 60 degrees some day in early April kind of thing) I will just chock up to customer service and handle the fix/change no charge. In the spring and fall when the weather is all over the place for a few weeks. I may talk with the owner and see what they prefer; blanket change with charge or hold off until it is truly wet or cold on a consistent basis. Our pastures do have sheds, so horses can get out of wind and wet if they choose. Usually, they are happily munching grass in the rain no matter what.
Set your policy, be fair to both boarder and yourself, be consistent and firm. Some may leave but they are the ones who are/would likely be the thorns in your side anyhow. And yes, some newbies might need initial education. Help them out with a reasonable and easy plan. Most likely they’ll get it.