Dover return policy - who has really used it?

[RugBug]

[QUOTE=Xctrygirl;8359527]
Well you must have missed my second post. Ariat instructed me to return them at Dover because they believe that their paddock boots will last 2 years.

And I’m sorry but gloves should not come unstitched down to the palm when worn maybe 2 days a week out hunting. So they were replaced.

~Emily[/QUOTE]

Nope. I did not miss your second post. I think Ariat is over stating the longevity of their product. Heck, my trainer goes through paddock boots in 6 months. I usually get close to two years, but if I didn’t make it to 24 months, I wouldn’t be thinking the product was defective and asking for a brand new pair. That’s quite a racket, you would never have to pay for new boots again.

As for the gloves, I still think that’s a bit abusive. Falling apart in a month or so, sure…get them replaced. Heck, I had a pair of SSG All Weathers come unstitched at 3 weeks. But if you are hunting 4-8 hours a week for a year (2 times a week at 2 to 4 hours)? That’s a pretty long time. My riding gloves are worn about 5 days a week, so about 5 hours/per week and I wouldn’t think they were defective if they fell apart in a year.

[akhunterrider]

I don’t shop at Dover much, but I did have a pair of Ariat boots fall apart within 6 months of buying them (the $190 pair) and I took them back to the tack store where I bought them and the same thing happened again. So I just don’t buy Ariat paddock boots anymore. I had a pair of gloves that the finger ripped out after not very much time, but I worked in them several days a week. Not a manufacturer defect.

As for zippers, Ariat zipper suck and always have. I just replace the zippers, I’ve never asked for a refund or anything.

Having something for nearly two years and returning it seems like abusing the policy to me as well. That’s called wear and tear, not a manufacturer defect.

[iConic]

I know an “insider” in the returns department you would NOT believe the things people return! like YEARS later where the product just clearly had run its course and they didnt want to pay for a new one. moral of the story, don’t feel bad if its legitimate!