Dover Saddlery

[paintlady]

[QUOTE=InWhyCee Redux;5530255]
So, if the red saddle pad I bought three years ago clashes with my new chestnut horse, I can return it for a full refund?[/QUOTE]

It’s silly returns like this that results in rising costs. My friend who works at one of the Dover stores said they deal with a handful of customers who seem to get joy out of returning things just because they can. IMO, those people are abusing the “100% satisfaction guarantee” policy.

[InWhyCee_Redux]

[QUOTE=paintlady;5530369]
It’s silly returns like this that results in rising costs. My friend who works at one of the Dover stores said they deal with a handful of customers who seem to get joy out of returning things just because they can. IMO, those people are abusing the “100% satisfaction guarantee” policy.[/QUOTE]

Believe me, I would NOT make a silly return like that, even if Dover’s says I’m well within my rights and sanity to do so. Hell, why don’t they just GIVE us the goods until we ready for something new?

Seriously, not even Macy’s allows no-questions-asked returns after six months.

[paintlady]

[QUOTE=InWhyCee Redux;5530375]
Believe me, I would NOT make a silly return like that, even if Dover’s says I’m well within my rights and sanity to do so. Hell, why don’t they just GIVE us the goods until we ready for something new?

Seriously, not even Macy’s allows no-questions-asked returns after six months.[/QUOTE]

I got that you were only joking. However, there are plenty of people out there that do abuse Dover’s “100% Satisfaction Guaranteed” policy. My friend at Dover is constantly amazed at the stuff people bring in for returns.

[InWhyCee_Redux]

[QUOTE=paintlady;5530511]
I got that you were only joking. However, my friend at Dover is constantly amazed at the stuff people bring in claiming they were not satisfied. Unfortunately, there are people that abuse Dover’s return policy which only hurts the rest of us in the long run.[/QUOTE]

Maybe they should consider a reasonable return policy. A year would be plenty of time to know if something didn’t fit or was defective, no?

[pds]

Lands End had a similar policy years ago, maybe they still do. My wife worked at a Lands End store while in college and she would tell me stories of wealthy, or people that appeared to be wealthy pull up in their fancy cars and return stuff that was years old, had obviously been mistreated, etc. I guess some people have no shame.

[sansibar]

[QUOTE=Haffy;5519086]
Another Canadian who has had no issues with USPS.

I also second the thought that introducing affordable shipping to Canada would be beneficial to mail order companies, as well as us Canadian customers.[/QUOTE]

Yup my package I was waiting on arrived yesterday a week later, with no duty charges. And I paid $7.95 to ship the box from New Jersey…