edgewood customer service

[mvp]

[QUOTE=hunterrider23;8475964]
I believe he is. This is the website, at the very least. http://www.thecountrysaddler.com/[/QUOTE]

Praise Jesus, he has black English leather on hand!

I have a dressage horse now, but no bridle that Does It For Me. I think Wayne Rasmussen could make me the one Hunter Princess-Cum-Dressage-Queen bridle that would please me.

[izzy_2]

[QUOTE=mvp;8481787]

And also, how do you “oil and hang it” types be sure that you gave it enough, but not too much oil? Is that about the amount of time it spent dipped? You don’t end up with the bottom parts (like the bit hangers) being more oily than the top parts, I take it?[/QUOTE]

I do fully disassemble before the dip, then fill small bucket with about an inch of oil, put in all the parts and make sure every surface of every part gets a good covering, and then hang (crown piece, cavesson) /set (cheek pieces, flash) the whole thing on the hook? I never considered it ‘pooling’ towards the bottom parts but when I think About it I do sort of loop the long part of the cavesson over the hook so there’s not a long tail? I can say it seems to stay pretty darn even (viscosity of the oil?)¯_(?)_/¯

[soseid]

I bought a bridle last year to use as a show bridle only. Used it at 5 shows, so maybe worn 20 times. The stitching on the noseband is already coming out. I reached out to Edgewood, they told me to go to my tack store. I went to the tack store who said “Edgewood is really difficult to deal with, your best bet is to go get it re-stitched at a leather/shoe repair”.

Tried reaching out to Edgewood again and the response came back to me in all caps to “GO TO YOUR TACK STORE”.

I wish I had read this post last May when I was shopping for bridles as I would have never bought this brand. So disappointed. They obviously could care less about the quality of their product or the customers who buy it.

[AmmyHunter]

@BAC

I found Beval to stand behind their products as well. I bought one of the last New Canaan bridles at their annual February sale, and when I oiled it the bridle came out very strange looking, mottled and ugly. I returned it and was told by them that the leather supplier for their New Canaan line of strapgoods just was not up to their standards any more and they were going to discontinue the NC line and offered me a full refund or any other bridle at the sale price of 20% discount, even though the sale was now over. And that is how I got my Beval Heritage.

And the quality of the Heritage has also gone downhill, unfortunately, the burnished edge came off of mine with the initial oiling and after initially jumping to the conclusion that I put ammonia on it, which I did not, Beval stood behind it and issued a full refund.

To to the OP, if the tack shop knows they sold you that bridle, I’m surprised that they aren’t replacing the reins and letting Edgewood be their problem not yours. That is where my attention would have been focused if the reins were the only issue.

[lys]

@soseid

I bought a bridle last year to use as a show bridle only. Used it at 5 shows, so maybe worn 20 times. The stitching on the noseband is already coming out. I reached out to Edgewood, they told me to go to my tack store. I went to the tack store who said “Edgewood is really difficult to deal with, your best bet is to go get it re-stitched at a leather/shoe repair”.

Tried reaching out to Edgewood again and the response came back to me in all caps to “GO TO YOUR TACK STORE”.

I wish I had read this post last May when I was shopping for bridles as I would have never bought this brand. So disappointed. They obviously could care less about the quality of their product or the customers who buy it.

Sorry you’re dealing with this now. I guess I never posted what ended up happening; I ended up having to buy a new set of reins, but ordered them through my trainer’s friend who owns a tack store in a different state. I got rubber reins instead since my horse is a jumper anyway. Now I’m using a pair of Dy’On ultra skinny rubber reins instead of my Edgewood reins.

In the future, I won’t be buying Edgewood tack unless I get it second hand. The same bride in question now has part of the fancy-stitch detail on the noseband that is coming undone. I will likely have it repaired locally. Keep in mind, the bridle is still only around 3 years old and is cleaned after every ride and conditioned when needed.

You could try raising a fuss with your tack store (them saying they’re difficult to deal with isn’t really your problem) or just accept that they are horrible and take their advice to get it repaired by a third party.

[jbwiebe3]

If you are trying to reach Jim Wiebe, IM him at his FaceBook page: https://www.facebook.com/FineBridle/

[Pennywell_Bay]

Glad I saw this. Was just getting ready to buy and Edgewood. Will be spending my money on a different option.