With the carbon copy coggins, yes, this is how it is done. The problem with our CC coggins last year were the markings not done correctly. Mare has one hind sock, but on both sides of the picture, the farther leg was marked, making it appear as though she had two hind socks. The description was done back at the clinic and the person scribing the description just followed the drawing and described the two hind socks that were depicted from the inaccurate drawings. This coggins was never able to fix because the vet refused to come out to us and fix it(this was not our vet, but the one from where the horse came from). We gave up on the battle, especially once Covid hit, because it just wasn’t worth the headache anymore.
With the digital documents, there is no paper at the time of the visit, they just take pictures and insert them into the document, then describe the images - which we also experienced errors with last year - I guess the default in each box is the word ‘None’ - and the office staff didn’t take the time to go change all of those ‘Nones’ to my geldings actual markings. So, you have pictures of this horse with very distinguishable markings with descriptions for a solid bay. This also means all of the other information is typed in back at the office(or that is how his practice does it) which means the information in their system needs to be accurate in order for them to transfer the information.
This year, trying to combat the errors from last year, I stayed on the phone with the older receptionist for awhile making sure the information for all of the horses we were pulling was updated and correct. Name, Color, Birthdate, Gender. She read it all back to me…everything was good. Get the papers back…all of it wrong. Again. Go figure. It’s exhausting. So, there is a disconnect somewhere. I don’t know where, but it’s somewhere. They’ve also submitted blood work under a dead horse because ‘oops, that must have been the last one we did something on’ - umm…what? You don’t check a patient ID number? How does your program even allow you to input things under a dead animal? That animal’s file shouldn’t be active anymore. I work at a clinic and it wouldn’t be possible to make some of the errors they make. Their patient system must just be a total cluster to be able to make so many errors.