I had a Devoucoux Socoa that I absolutely adored… it was grippy, fit me and the horse well, was pretty… the whole package. I asked Devoucoux to make me another one (thinking, as posted above, that they could just take the serial number with all the specs, and produce another one; how hard could it be?) FOUR saddles and almost a year later - they couldn’t make one that even remotely fit my horse, never mind me, and he’s not hard to fit. The rep did come out several times - and tried, each time, to convince me that the saddle was “far superior” than the one I loved, and the changes were “all to make it even better” for us. Well, if you wanted the saddle to sit on his shoulder, or smack me on the @ss every stride, I guess so… They were Beyond Awful to deal with, at one point suggesting that “everyone is at WEF now, so just ride in it til we get back and someone can come look at it…” Yes, well, after spending $5K plus I don’t freakin’ think so - ! It was a nightmare.
I later had an Antares that was so-so, really a Very Pretty saddle and well made but they couldn’t seem to tweak the fit on that one for my horse, so it went back; I had pretty good customer service from them but have heard quite a few horror stories about their more recent product, including LOTS of broken trees, so I would be wary of buying another one.
I ended up going (back) to a Butet; I had an older one that was lovely to ride in and had held up well, so I figured it was worth a shot. I got the FB2 tree, which is wider than the standard, and although it is calf it’s held up surprisingly well. I would buy another one in a heartbeat.