I’m not misreading anything. That’s exactly what I understand happened. As you state: the claimants were unwilling to testify live again during the appeal via arbitration process
Giving the arbitrators the power to subpoena witnesses (which JAMS arbitrators routinely have in non-SafeSport arbitrations) would have prevented this problem. The claimant and any supporting witnesses would have been subpoenaed to testify.
In a criminal case, do you think the prosecutor just hopes the alleged victim will show up to tell what happened? Of course not; the prosecutor subpoenas the victim and all supporting witnesses. (Yes, I was a deputy DA). Same thing happens in regular JAMS arbitrations; same thing happens in small claims cases.
So I return to the question I raised many posts ago: shouldn’t there be a mechanism to subpoena witnesses in a SS arbitration?