Arrow, I don’t think this person (CCTL) was going to quit bugging BA. Yes, she sounds unbalanced – and that’s why simply ignoring her or trying to reason with her was not working. This situation was bound to escalate, internet or no internet.
CCTL has trouble with listening skills, for one thing. Wouldn’t or couldn’t comprehend what BA was telling her about the horse’s previous training. Then wouldn’t or couldn’t comprehend why BA would not provide a reference. At that point, CCTL should have moved on with her life, perhaps find other clients who would benefit from her type of “training” and provide the references she desired.
And “mocking”? It’s not the first time that’s happened. It provides us (OK, well, MOST of us) with headshaking WTF entertainment.
Can’t recall the origin of this quote, but it’s a favorite of mine,“If you can’t be a good example, you can at least be a horrible warning.”
JMO.