[QUOTE=Vindicated;7772799]
I was many of these. Back I the dark ages when I was a pro.
My biggest problem was wanting everyone to be happy.
“Yes, I will do that for you” No, it won’t be an extra charge" Then I never had the cojones to tell my customers they were asking for too much of me.
Not talking about major stuff. I always tried to fess up to that. However, when your stall cleaner goes home sick the day you are supposed to leave for a horse show and little Suzie’s mom calls to say she can’t make it out to clip Pookie…and no she really does not want to pay for it.
Thats why stuff doesn’t get done on time. I had a lot of clients that thought I was their private trainer. [/QUOTE]
This. OP, multiply all your questions, requests, whathaveyou by the number of people in your barn. It can get to be a lot. Owners think ‘it won’t be too much to ask BO/BM/Trainer/whomever you work with to do X’ but when 10 people have an X that they’ve requested, and pro already has a busy day, well…it’s too much. And many people don’t know how to say no.
Why doesn’t BO/BM/Trainer want you there. Well, you get in the way and take up time. Specialty stuff, yes please be there. Routine stuff when you are asking the vet/farrier 400 questions-most which are not Actually relevant. It is taking up my time, and the other pros time. For me, it was a matter of expediency. It had nothing to do with hiding anything. It had everything to so with trying to get through 30 sets of vaccines & coggins, 4+ sets of bi-annual injections, and not having extra sets of ears around when discussing other customers horses. See above regarding selling.
If we are doing a lameness exam on your horse, yes you NEED to be there. If we are doing a lameness exam on Suzie’s horse, I would prefer you were not there
all this is true as well. It’s always important to remember that while you are enjoying your horse and are on downtime, your pro of choice is at work. Shooting the breeze or talking about why you think pookie needs a change in feed, turnout schedule, shoeing, when everything is working fine and horse is sound, healthy and happy is wasting their work time and pushing their day into the wee hours. If someone was interrupting you at your job with chatter/delaying your work day, you’d probably get frustrated.
Now, that’s not an excuse for pros to be incompetent or dishonest. But it can explain why you aren’t the great client you think you are. I KNOW I can be demanding, but I make up for it in other ways.
Yes, some horse pros are dishonest and incompetent…but that’s not any different than regular folks.