It’s been quite awhile since anyone posted here so thought I would leave an update. I’ve been a Jump 4 Joy USA user for 10+ years. We organized a USEA recognized horse trials for 15 years and I was finally able to switch the entire course to Jump 4 Joy USA the last three years of our show. What a relief for our volunteer ring crew! And the course looked great each year without any scraping or painting required. In fact, I am still using some fillers and poles that are 10+ years old.
I am aware of the above average # rails falling at the Otter Creek show mentioned in another post and was told directly by the company that 20mm cups were provided rather than the slightly deeper 25mm cups preferred by most event riders. This could make a significant difference.
Of course, if you don’t touch the pole, it won’t fall down regardless of cup size right? 😉
So I’ve been a big fan of the jumps for many years and my farm still uses them year round for lessons, Pony Club Camp, and clinics with top professionals.
Full disclosure, since I had experienced such a great track record with the jumps, I became the exclusive U.S. distributor in Feb 2015.
Regarding the wait time, I keep a large inventory of basic items to help customers right away (if you are flexible on colors & designs), but if you need something specific not in-stock . . . you could wait up to 8-10 weeks since our jumps are manufactured in the UK.
As with any business, we occasionally experience slight damages in shipping via freight companies, but try to address any necessary replacements in a timely manner. . . of course if custom work, we must go back to manufacturing. We have resolved many freight issues with better packaging and labeling and very seldom have damage. Approximately 3x in four years?
Most importantly, we actually lowered prices 10% on basic items so definitely a good value and investment.
I’d like to think we have greatly improved service the past four years, but always strive to be better!
We’ve added many top riders and private farms coast to coast to our client list. There are many new designs and xc portables to enhance your training program or event. There are endless comments from happy customers on our Facebook page. I don’t want to turn this post into an ad, but I felt an update was important to address the old concerns on this thread.
Please, if you have a problem, contact me personally. You will find my contact info for Jump4JoyUSA online. Maybe I can help.