Weird.
I have in my contract hours of operation, because I do need to get some sleep. Some boarders have to come in earlier etc. for their own farrier, and I’ve allowed that on a case by case basis.
I allow whatever farrier or vet to come, but I do reserve the right to ban a farrier or vet from the property if I deem it necessary (I’ve had some bad experiences with butcher farriers in the past) but that’s just for owner’s sakes, not necessarily my own. I do charge a holding fee if someone doesn’t use my farrier or vet, but will hold at no cost if they use mine. That’s just trying to be practical since other people may schedule at times that don’t work for me - I schedule at times that do.
I’ve never really closed the barn (excepting hours of operation), but there have been times I’ve asked people to come at different times because of renovations or most recently because we had to euth a horse and I wanted the owners to be able to grieve in peace. I don’t have a “closed day” although I may do that in the future just to be able to take a break. I’m still on the fence with that one.
I’m guessing something really bad happened, or board wasn’t paid, to have a situation like this.