Agreed - it’s lame.
My friend is an adult, a professional and a business owner and yes, she did make a phone call or two or ten. I actually referred to that in my post that you quoted - this was the parenthetical where I said that the RC refers you back to their online form when you call them.
And seriously, if my friend did not call them multiple times and ‘merely‘ resorted to the online system to which the RC steers you on their site, does it actually excuse the RC’s lack of any action or follow-up? To submit the form, you have to submit your test results so you are actually sending them evidence of your antibodies so it’s not just an expression of interest.
Here’s a timeline for you:
April 13, 2020 - friend has positive antibody test. Calls RC and then, as instructed, fills out online form.
No response - friend is on social media asking people if they have any direct contacts at RC so that she can contact a human
April 18 - friend sends direct email to RC staff person (email provided by online person)
April 21 - friend receives reply saying they don’t have her IgM result. Friend emails immediately to say the IgM result is printed on the test results just below the IgG. We assumed this job had been given to a clueless volunteer - there is no way you can miss it. Resends lab results.
No further response from RC - friend does more follow-up, tagging RC on social media, publicizing that there’s been no response, asking people if they’ve been able to donate plasma. I should point out that friend has sizeable social media following and presence in media on news/chat shows, facebook live promos, etc.
Meanwhile friend has been referred to the plasma convalescent study at UCLA. Does screen appts, donates plasma.
And then…
Last night - June 29, 2020 - 10 weeks after contacting the Red Cross - an email arrives!
Thank you for submitting a request to donate COVID-19 Convalescent Plasma. Great news - your form submission indicates you may be a candidate for convalescent plasma donation to help treat patients…
Then they refer her to one of their partner blood centers.
If they’re just going to wait 10 weeks and refer you elsewhere, the RC could save a lot of time and at least a few lives by putting the regional partner blood center info on the website and telling potential plasma donors to contact them directly.
None of this makes the RC look good and I’d be very shocked if anyone would choose to defend or excuse their response or lack thereof.