Former N2 owner here, switched to Custom.
Didnāt have any issues with the owners, but the rep we dealt with was notoriously difficult to discuss. Within a year and some change of receiving the custom N2 saddle, it doesnāt fit AND it canāt be adjusted to fit my horse. Horse is also experiencing pain from the saddle because how it was fit AND trainer no longer wanted to deal with rep anymore. Ended up riding in trainerās custom Advantage until we found a WONDERFUL Custom rep who truly assessed my horseās needs as well as mine. All for the better as was told if trainer rode in my saddle, that my horse could have had some serious, nearly permanent injuries from it.
Settled on a custom Matrix saddle by Custom. I noticed the difference immediately and my horse was responsive and happy. I am convinced without a doubt that she wouldnāt have been able to do her job and move up the levels (now at 3rd/4th level) without the rep and the Custom saddle.
N2 has a trade in option, but if we went through them, we would have had to deal with the same rep and that was a no-go option for me. However, Sue was great and responsive when I contacted the company to learn about my options.
Additional thoughts: The N2 saddle was HEAVY. Crazy heavy and my horse has a long back that can get sore. The Matrix is light-as-a-feather. N2 was thick the Matrix feels like a soft, pliable and thin. Half halts started going through and my aids became practically telepathic.
Sold the N2 for half of what I paid for it, so take that for what you will.
Feel free to PM me if you have any other questions about N2 saddles.