fun fact about dover: you can return anything for a refund/exchange, no matter how old or used it is (worn saddles purchased years ago, used boots, etc.) they either put it back out in the warehouse, save it for a tent sale, or put it in the plaistow basement.
[QUOTE=Gorgonzola;7994364]
But hey, it’s cheaper to drive to Dover and back, than the shipping (even cheaper than their $4.95 with CC shipping!)[/QUOTE]
I’m 1.5 hours from any Dover and it’s still cheaper to drive there than pay shipping.
[QUOTE=jbg;7997285]
fun fact about dover: you can return anything for a refund/exchange, no matter how old or used it is (worn saddles purchased years ago, used boots, etc.) they either put it back out in the warehouse, save it for a tent sale, or put it in the plaistow basement.[/QUOTE]
Wait- so I could buy a $2000 saddle, use it for 5 years and then return for a full refund?? (You know, if I lacked morals and had the guts to do it?)
[QUOTE=Gorgonzola;7997634]
Wait- so I could buy a $2000 saddle, use it for 5 years and then return for a full refund?? (You know, if I lacked morals and had the guts to do it?)[/QUOTE]
I’m with you…I would NEVER do such a thing, because it’s simply WRONG. There are plenty of people without morals in the world unfortunately. I think the “theory” behind that policy is that most people know what the right thing is (defective products) but there are always those people that try to “game” the system.
[QUOTE=Gorgonzola;7997634]
Wait- so I could buy a $2000 saddle, use it for 5 years and then return for a full refund?? (You know, if I lacked morals and had the guts to do it?)[/QUOTE]
Not the full value, I don’t think. I bought a saddle once and determined it didn’t fit, after a bit (less than a month). Dover took it back less wear and tear on the saddle.
[QUOTE=CaitlinandTheBay;7997773]
Not the full value, I don’t think. I bought a saddle once and determined it didn’t fit, after a bit (less than a month). Dover took it back less wear and tear on the saddle.[/QUOTE]
Does their satisfaction guarantee have an exception for saddles?
[QUOTE=trubandloki;7997850]
Does their satisfaction guarantee have an exception for saddles?[/QUOTE]
I’m no longer satisfied, because it no longer looks new :lol:
There are no parameters for a return – provided you have proof of purchase (or it can be found within their system), you are eligible for a refund, replacement or exchange.
[QUOTE=lovemeinfocus;7998043]
There are no parameters for a return – provided you have proof of purchase (or it can be found within their system), you are eligible for a refund, replacement or exchange.[/QUOTE]
For the full price?! Even on saddles?!!
[QUOTE=Gorgonzola;7998080]
For the full price?! Even on saddles?!![/QUOTE]
they will take anything back, including saddles… but i do believe they refund based on the market value for saddles. aka if you return a 8 year old circuit you probably won’t get the full refund, but what the value of that saddle is for that year/make.
That’s crazy!! No wonder their shipping prices are ridiculous!
