Wow! I find this story pretty far fetched. As a frequent shopper there, i happen to know everything is inspected and merchandised properly so my first eyeroll came with the fact you suggested the “dirty” boots. Their return policy us a policy, not a suggestion and the staff there are excellent with customer service. Sounds like a public bashing because you didnt get your way.
And ftr I was late in attempting to return something and nope, no rudeness, just no. But then again, I wasnt rude to them, I learned my lesson and donated the ill sized item to Vinceramos
They will realize their error when someone tries to buy the other mismatched pair…or tries to return them.
I would have gone and at least looked to see if I could find the other pair.
Let this be a lesson to you that with consignment items, check them thoroughly!!! like, before you buy…ask the associate to break whetever is binding the items together and check it over.
It actually is kind of generous that they give you 5 days, most places it is final sale. Too bad so sad.
They shouldn’t have been rude to you, that is never a good way to handle customers. Unless of course you want them to go away…
I do not have the tag, just the receipt. However, when I opened the wraps and saw they were mismatched, I looked at the tag to check it wasn’t stated. It said BOT
HORSE
20.00$
I can show a pic of a tag from the same store, but different item.
Nccatnip, I have been trying not to answer posts like this, but if you have shopped in that store you would know that there are dirty items. Especially the horse boots. That is not the stores fault, they take what people give. But these wraps have little white hairs all over them. I don’t even own any white animals.
Rudeness aside-- some people (myself included) do different sizes on the back and front legs. I don’t think these wraps come in “horse” size-- I think they come in inches 12, 14, 16, etc.
So if one pair was 12 and one was 14-- that could very well be what many people consider a “horse sized” set of the standing wraps. Maybe the front set got used more/washed more and shrunk?
I don’t think BOT makes these in “horse sized” so whoever labeled it was taking a guesstimate. And perhaps, like me, thought one shorter and one longer pair was correct?!
P.S.- I don’t think BOT even MAKES these in a width I’d consider a “pony size.” 12 inches seems to be the shortest. And that’s very much a typical “front horse” size.
Well I can post photos if you want. And it doesn’t say ‘horse’ on the actual wraps, it said it on the tag. It actually doesn’t list the size on the wraps anywhere, so i would assume that they just labeled them horse since they didn’t know the actual size?
Did you measure them?!
There is only one size of Bot wrap
[QUOTE=SendenHorse;8246650]
There is only one size of Bot wrap[/QUOTE]
Not according to their website.
Per BOT’s own website…
- They don’t come in “horse” size but rather in inches
- The smallest size is 12" which is a standard front horse size for many people
- No side approaching pony size is even offered
OP, if you got a 12" set and a 14" set-- that IS what many people consider “horse” sized. Most people want taller wraps on the back because there’s more leg to cover.
As a patron of the store, I felt qualified to chime in. I love On Course. I think they’re a huge asset to the equestrian community down here where we can’t all, say, go to Tackeria and buy brand new stuff all the time, and I’ve scored some AWESOME deals there. (New Ariat Olympia breeches for $65!)
Here’s where I think you’re nit-picking and being petty:
-Nothing stopped you from going in, walking to the back where the wraps are kept, and rooting around for what you were looking for. Then take them to the front, explain your issue, and have at it. If they weren’t there, they weren’t there.
-Buy another set of BOT wraps from the consignment store and sell the ones you don’t want. Or donate them.
-I work crazy long hours and I’m at work all the time too. I’ve told the store owners/managers this. They have no problem with you returning an item past the 5 day mark IF you tell them (either in person or via phone) that that will be the case. A month? Eh… that’s pushing it a little, especially since they pay out the consignor.
- YES the stuff there is sometimes dirty. But they tend to remember which items are dirty when it comes, in, believe me. And some of it they’ll ask you to clean first. I had to clean girths before I brought them in.
- Though some consignment stores owe it to their customers to properly represent the items, they can’t always be on top of it 100%. I’ve pulled bridles off the rack that were NOT Hadfield’s as advertised, and I’ve made the owners aware. But they said they will contact the consignor, and they don’t change the tag unless it’s a glaring error. Even the sizing of bits, girths, etc. is a little off sometimes.
I feel like at a consignment store, it’s a bit caveat emptor… buyer beware. And if you’re not willing to take ANY risk, then go buy brand new from a store with a money-back guarantee. I’m just glad you can return bits there!!
Sorry your experience was less than stellar. Maybe with appropriate expectations with the scenario you wouldn’t have been as disappointed.
I’'ll still go there gladly
I frequent that store all the time as well and I’ve never had a problem with returns or even extending a saddle trial because of it raining in sunny Florida every afternoon! Communication is key and once you noticed the error you should have communicated them even if you couldn’t come back in right away.
[QUOTE=vxf111;8246685]
Per BOT’s own website…
- They don’t come in “horse” size but rather in inches
- The smallest size is 12" which is a standard front horse size for many people
- No side approaching pony size is even offered
OP, if you got a 12" set and a 14" set-- that IS what many people consider “horse” sized. Most people want taller wraps on the back because there’s more leg to cover.[/QUOTE]
The OP states she bought a pair of wraps, so I’m assuming that’s two wraps of two different lengths.
[QUOTE=janedoe726;8246787]
The OP states she bought a pair of wraps, so I’m assuming that’s two wraps of two different lengths.[/QUOTE]
I misread as 2 sets! Oops!
Nope. Heck, you don’t even have to buy the items at the store any more before you abuse the return policies.
You can buy an item used, decide it doesn’t fit, exchange it for new items at the same store, decide you still don’t like the fit, and swap them out for a different brand.
Stores will go to ridiculous lengths to “make customers happy” because they know the alternative is this type of post. So things like return policies really, honestly only apply to the people who want to play by the rules. For anyone else, they aren’t even suggestions. Because social media.
I don’t, for the record, think the OP was trying to do anything on that scale. But I do think that when you’re that far out of the return period–and especially for an item as resellable as BOT–you just shrug and go sell them singly on English Tack Trader or similar. Someone out there is down a wrap because their horse chewed through one and would happily pay $20 for a replacement single rather than $75 to get a new set.
Probably a stretch to ask for a refund after that length of time, but the attitude you describe from the folks there sounds about right.
I’ve got some good stuff from On Course, and have never had a problem with saddle trials etc. However, I have found that if you don’t walk in looking the part, you will be treated accordingly.
To be fair, they aren’t Target. It’s one thing to try and keep the customers happy, but there’s a line between that, and throwing money away.
Well OP, Didn’t you know? They were selling a pair of wraps for the mystical 2 legged horse! :lol:
Too bad this happened. I have gotten some good deals from there. I agree that if you don’t “look the part” service in anywhere in wellington is subpar, including On Course.
[QUOTE=cschattner;8245315]
I had friend who did buy a saddle from West 20 and her experience was much shadier. She needed a new flex tree saddle for her arab/pony cross. She went there and found the perfect saddle for $1,200 so she took it, tried it and it fit. She had more questions about the saddle and the owner of the store gave her the consigners phone number. While she was talking to the consigner my friend mentioned the price and the saddle owner said that it was not right. She had agreed to consign the saddle at $850 not $1,200.
The saddle owner ended up going to the store and taking the saddle off consignment and selling it to my friend for the agreed upon price.
I wont do business with them ever again. They are shady and rude, not worth financially supporting.[/QUOTE]
Hmm. Years ago (many years ago :)) I took a good saddle to a consignment shop in Vermont. Can’t remember the name of the shop now. They asked me how much (the least amount ) I would sell the saddle for. I asked their opinion of its worth since it was used, but LIGHTLY used. They gave me their opinion , I named a price and when they sold it a month or so later they sent me a check for the price I had asked for the saddle.
For all I know they may have sold it for more, and that was fine with me. I was paid what I asked for the saddle. They are a business after all.
I just don’t see that the price difference you mention is necessarily “shady”. It depends on the agreement between the owner/seller and the shop.
Nice people they were, at that shop in Vermont…:yes:
[QUOTE=skydy;8246977]
Hmm. Years ago (many years ago :)) I took a good saddle to a consignment shop in Vermont. Can’t remember the name of the shop now. They asked me how much (the least amount ) I would sell the saddle for. I asked their opinion of its worth since it was used, but LIGHTLY used. They gave me their opinion , I named a price and when they sold it a month or so later they sent me a check for the price I had asked for the saddle.
For all I know they may have sold it for more, and that was fine with me. I was paid what I asked for the saddle. They are a business after all.
I just don’t see that the price difference you mention is necessarily “shady”. It depends on the agreement between the owner/seller and the shop.
Nice people they were, at that shop in Vermont…:yes:[/QUOTE]
I missed this reply. The shadiness was the saddle owner. They let the shop advertise the saddle and then cut them out of their commission.
The saddle owner was the one who was shady if this story is correct. They let the consignment shop advertise the saddle and then cut them out of their commission.