DON’T BUY TUCCI
After reading many positive reviews, I decided to go with Franco Tucci boots. So, I contacted a representative in the U.S. near where I live, I travelled 3 hours one way to be measured for custom riding boots by a lady named Dylan. From that point, it took her 2 weeks to give my order to Greg, who is the rep for the Southeast. After I personally contacted Italy to find out the status of my order, they did not have it so they gave Greg’s number to me and I had to contact him, whom I had never spoken to at this point. I gave him my payment information and they charged me for the total cost of the boots in Italy as my down payment. So, I’m now over 2 weeks into this and my order was not submitted to Tucci. Next, Martina at Tucci was kind and helpful when I could get in touch with her. From the time I took my measurements to the time that I received my “CUSTOM” boots was 3 months. Well, after receiving my custom Anna boots with crystals on the whip area, they did not fit properly. The foot area was very large. I rode in them a few times, but the foot was so wide and fit like a man’s shoe on my foot. So, I remeasured myself and sent the boots back to them via FedEx AFTER a couple of weeks run around to get an email from Tucci to direct me and give me a shipping label. I sent my boots back at the end of July, and now it is August 14th, and my boots are sitting at the Fed Ex office in Susegana for 2 SOLID WEEKS. I have been calling and emailing Tucci with zero response. I’ve emailed asking if they have received my boots, but ZERO RESPONSE. If I could rate this company and boot zero stars, I would. It is highly disappointing how disrespectful the American reps are and how lackluster they are by not answering their phones or helping you. I found it absolutely hilarious when the U.S. rep contacted me via text asking for the remainder of the boot payment when they did NOTHING to help my order. I had to manage everything myself and speak to Martina in Italy on my dime and my time, not to mention, my boot order was not correct, not fit properly. This whole experience is highly disappointing. I wish Franco Tucci could know how people are not caring for his product or brand. I understand the importance of quality and customer service, and sadly, this company does not offer either. I will be contacting my credit card company for a full refund for boots that are now residing in a Fed Ex office in Susegana, Italy. Maybe they can nail them to the wall as a memento.
