[QUOTE=horsenut_8700;8676009]
I’m pretty sure an annual physical exam to establish a valid veterinarian-client-patient relationship is required by law here before dispensing any medications. [/QUOTE]
Exactly. It is actually in the code of ethics that there be a valid VCPR before dispensing any prescription meds (such as heartworm prevention). Which generally implies a once-yearly exam. Yearly HW tests are also considered standard. Not providing dewormer over the counter… I’d say that’s unusual, but you can get it at a pet shop. Not providing a written script… again, I’d say unusual.
I worked at a clinic for years that did not bring the pets to the back. After working there, I have no idea why taking the pet back would be standard practice at any clinic. As a rule, pets were better with their owners there. Owners were generally perfectly fine with our restraint (including muzzling) and there was very little manhandling. Owners that were squeamish about needles are generally happy to excuse themselves. If an owner made the pet worse (very rare, but it happens), we could usually explain why we thought it would be better if they were not there. And most were very happy to oblige. Yes, you would get the crazy, irrational owner that would not allow us to muzzle their aggressive dog (they were given the option of muzzling or finding a different clinic). We regularly used towels and gloves with aggressive cats in front of their owners–honestly, if you are restraining them correctly, it should not be a traumatic experience for the owner to watch. If it is, the cat probably needs a sedated exam. Some owners would get upset when you restrained their animal or poked them with needles (we would invite them to wait outside, which again, most were OK with). But most of these people were happy to have the opportunity to talk to their pet while things were being done. And I think the pets were happier, too.
This generally didn’t add that much more time to what we did, and it built a lot of good-will between the clients and the clinic. And, especially for the fearful animals, I think we were able to do things with much less trauma than if we took them to the back and forced them. And as a tech, if given the choice, I would rather do the majority of these things in the room with the owner. If only for the pet’s sake.
But, yes, owners handling their own animals is a liability (if they get bit, they can sue the clinic). This is not the same in equine, where owners are expected to have some knowledge of the animals and thus an understanding of the risk, and the clinician is generally not at-risk if the handler is injured during a procedure. So except for rare cases, owners were not allowed to participate in the restraint process.