My biggest worry is that they will start discontinuing products that are cheap so we have to use the expensive Smartpak version.
Like discontinuing the Chromium (.45 a day) so we use the metabo-lean (1.46 a day)
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Over the past several months there have been threads with loads of people griping about their crappy service. A quick search on this forum should find you a bunch of info.
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Have you looked into HorseTech for chromium? They have but donāt know if itās cheaper than what youāre feeding
Same 
. My experiences have all been great and Iāve found them to have some of the best customer service.
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Itās about 80% more expensive. Still less than the Smartpak version though. Santa Cruz also sells it and there itās about the same as Uckele
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I have not seen a thread about it recently.
I can say that I have not had any problem with my monthly shipment or any time I have ordered from there.
I did struggle with a return once, but a few phone calls with always polite people and things got figured out.
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I get chromium yeast from Ultra Cruz. They make a pellet that works for the picky eater.
Iāve been buying Uckele Tendon EQ from Smartpak.
It seems TEQ can be purchased directly from Uckele.?
I recently ordered Spirulina pellets - for the first time - from Smartpak.
Paid for but not received.
I did get a big box from SP this week - thinking it was the Spirulina - but why the big box?
In the box was someone elseās order and a SP drawer.
I guess someone got my order?
The wrong box was supposed to go to someone in Florida.
I wonder what Iām supposed to do with the wrong order I received - and if I need to cancel my order.
I think Iām done with SP.
Dr Kellon (ECIR) is a consultant or such for Uckele.
I wonder about the supplements she
ādesignedā for Uckele and if she/they will be effected.
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Does anyone want powder uckele poly copper and poy zinc?? Will mail for shipping cost. Copper is unopened, exp. 5/2023. Zinc open, about 1/2 full, exp 6/2023
I just received an email this morning about 4 new Smart & Simple products from SmartPak: Magnesium, Jiaogulan, Garlic, and Kelp. IIRC, these were all available through Uckele, so they could be absorbing some of their equine line into SmartPakās own supplements, which I think someone suggested upthread. I havenāt looked up the price differences.
Multiple shipments being weeks late, my SmartPaks being late month after month to a point were my horse was not getting supplements that I paid for for about a week until the next one showed up.
It didnāt start this way. I used to have extra SmartPaks. But something happened, and a ton of people starting having issues with shipping and frankly, the cost.
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Thatās so weird. I get everything quickly and reliably. I am in MA so maybe thatās it but you would think it shouldnāt matter.
I used to be a huge SP fan. Now their prices are going way up and I try to give my business to smaller businesses. But when I need something quickly I still use SP. or when they have a good sale.
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contact your card issuer as most all credit card issuers do not permit charges before an item is shipped
Mine eat it dine with a handful of senior as top dressing. I guess Iām lucky! Will be switching to horsetech.
Me! Need poly copper!
So I did some digging around, and SmartPak charging cards before shipping products is a NO NO for Visa and Mastercard holders. Yet, SP states right out in the open, that they will charge your card 2 business days before shipping for Autoship. They do not qualify for āadvance paymentā for Visa at least, I couldnāt find anything for MC about pre/advance payments.
VISA (pg 555), 7.6.1.2
MASTERCARD (pg275 non face to face)
Iām digging into Discover and American Express for their non face to face/subscription based transaction rules, the legal jargon takes a while to get through lol
So strange, first Iām hearing of these types of issues. I do have to say that I ordered a girth to try and they had it priced almost $20 more than Riding Warehouse, that surprised me because usually Iāve found their prices to be quite competitive! Itās a shame that some folks are having problems, hopefully theyāll rectify it soon. Thanks for your input!
I did some price shopping at Smartpakā¦I really love Ukele products. They are priced the same (so far), and they have free shipping on orders over $75 vs. Ukeleās $150.
I am not concerned about prices, yet - they just have to get their shipping process under control.
PS - I have had good customer service in the past, my issue is the shipping (as you can tell!)
I finally got an email from Uckele yesterday about this. I order their Equi VM in a 50# bag once a year. Now what? Iām going to keep an eye on this as far as pricing and whether SP will carry what I want. I also wonder if any of the formulations will change? I sure hope not.
