Schleese - is that what they call customer service??

Again, my guess is that (like many saddle reps) the Schleese reps overpromise on their ability to make the saddle fit any horse, which is impossible.

If your horse is a good fit for a Schleese, it’s all great.

If your horse is not a good match for a Schleese, then you will be in a descending nightmare spiral of fitting, re-fitting, exchanges, frustration on both sides, amped up by the fact that there is a lot of money at stake (they cost up to CAN $6000) and Schleese is currently the “dream saddle” of many folks.

The happy stories appear to be from people whose horses were a good match for the Schleese tree.

The unhappy stores appear to be from people whose horses were not, and who wrangled with their Schleese rep for months or years trying to get it fixed.

My advice: get a good independent fitter in to look at your saddle fit during the trial or warranty period, if you aren’t able to reliably assess the nuances of saddle fit yourself.

It sounds like Shleese reps will not walk away from a sale. Has anyone ever had a Schleese rep say “your horse is not a good match for our basic tree shape, try another brand?” If not, then they are overpromising on their fitting abilities.

I love how they now advertise that they make saddles for women. Um, which type of women? What size? What shape? Just a gimmick because more women than men ride dressage these days.

[QUOTE=Velvet;8814939]
I love how they now advertise that they make saddles for women. Um, which type of women? What size? What shape? Just a gimmick because more women than men ride dressage these days.[/QUOTE]
That used to be the line given by the Albion people over 20 years ago… made for women. I said no its not. Not this woman.

I have nothing to add regarding Schleese and their customer service.

But hey, nice alter!

I also have a huge long Schleese story that ended in many dollar$ spent and then selling the saddle at a big loss as there was literally no way to make it work. I think that they have an excellent product. The problem for me was with the scamming, lying, bs-ing sales rep/saddle fitter - who was their supposed ‘top’ fitter. Since that time, I have been told over and over that I should have waited for Jochen himself to fit the saddle and that the experience would have been different…

I am in with the crowd that has had a very good Schleese experience. I bought a demo Infinity II off the truck 4 years ago for my horse who was just coming back into work after 2-3 years of not doing much at all. It was a Godsend compared to his previous saddle - the very wide channel and swept-back tree points were just what he needed, and he got so much freer in the shoulder and more swingy in his topline. Nor has he been as acutely backsore all the time like he was previously. My fitter is a certified saddle ergonomist who was personally trained by Jochen, and she has a good eye. She and my trainer work together as a team to get my saddle just right, so things have gone well in our fittings. She has also been super on the customer service end. She only lives one state away and comes to this area regularly, so it has been pretty easy to get her here when needed.

The downside is that the saddle does need to be refitted every 4-6 months. At first, it was mostly because my horse was changing shape so much - he has gone from out of shape and barely able to do a First Level test, to being on the threshold of doing his PSG debut. But we (trainer and I) have come to realize that the same AdapTree that makes the Schleese so easy to adjust, tends to lose its ability to hold adjustments as the saddle ages. My horse isn’t changing shape now as drastically as he was before, yet I still have to have the saddle refitted pretty often (lately, about every 3-4 months).

My trainer now rides in a WOW for her own horses, and after trying it a few times on my horse, I elected to order one because the quarterly Schleese fittings were starting to get a bit expensive - it was costing about $100/month to keep his saddle adjusted. There are things about the WOW I like better than the Schleese, but there are also things about the Schleese I like better. I am still waiting for the WOW - should arrive in the next few weeks - so I will see if I end up keeping it or the Schleese.

Glad you had a good experience, DY, but what in the world saddle needs to be refitted every 4-6 months?? That’s ridiculous! I’ve looked at the schleese website and the saddlefit4life one (is that supposed to be a joke?) and hurt my eyes rolling at the whole “certified saddle ergonomist” thing. My friend’s saddle was also “fitted” by one.

PS LOL Break-Away!

I just bought a Custom and was told my the fitter that it will need to be refitted in 6 months. Isn’t that a standard recheck thing?

[QUOTE=Magicboy;8816337]
I just bought a Custom and was told my the fitter that it will need to be refitted in 6 months. Isn’t that a standard recheck thing?[/QUOTE]

With a new saddle I get it checked every 6 months for the first 12-18 months. After that I get it done more like 10-11 months unless I suspect his back has really changed or his work load has really changed.

While every 6 months is ideal for younger horses you may go through periods where you need is at less than 6 months. For an older horse in consistent work you may be able to go much longer. For a horse in consistent work who isn’t very young I think needing to be adjusted every 4-6 months is excessive. 3-4 months is just unacceptable. To me there is also a difference between needing to be adjusted frequently and should be checked.
If the fitter is doing tracings each time, mine does, and you aren’t seeing much or any change but the saddle still needs adjusting that is a big issue.

I have 2 custom Hulsebos saddles and they need to be refitted every 6 months. They want the saddle to fit when they adjust and not “overstuff” so it lasts longer. As horses change (hopefully more muscles) and the flocking can shift - it needs to be reworked. I don’t like it per se but understand it.

[QUOTE=DownYonder;8816048]
I am in with the crowd that has had a very good Schleese experience. I bought a demo Infinity II off the truck 4 years ago for my horse who was just coming back into work after 2-3 years of not doing much at all. It was a Godsend compared to his previous saddle - the very wide channel and swept-back tree points were just what he needed, and he got so much freer in the shoulder and more swingy in his topline. Nor has he been as acutely backsore all the time like he was previously. My fitter is a certified saddle ergonomist who was personally trained by Jochen, and she has a good eye. She and my trainer work together as a team to get my saddle just right, so things have gone well in our fittings. She has also been super on the customer service end. She only lives one state away and comes to this area regularly, so it has been pretty easy to get her here when needed.

The downside is that the saddle does need to be refitted every 4-6 months. At first, it was mostly because my horse was changing shape so much - he has gone from out of shape and barely able to do a First Level test, to being on the threshold of doing his PSG debut. But we (trainer and I) have come to realize that the same AdapTree that makes the Schleese so easy to adjust, tends to lose its ability to hold adjustments as the saddle ages. My horse isn’t changing shape now as drastically as he was before, yet I still have to have the saddle refitted pretty often (lately, about every 3-4 months).

My trainer now rides in a WOW for her own horses, and after trying it a few times on my horse, I elected to order one because the quarterly Schleese fittings were starting to get a bit expensive - it was costing about $100/month to keep his saddle adjusted. There are things about the WOW I like better than the Schleese, but there are also things about the Schleese I like better. I am still waiting for the WOW - should arrive in the next few weeks - so I will see if I end up keeping it or the Schleese.[/QUOTE]

That’s interesting. I had wondered about the AdapTree. They have what’s essentially a plastic tree, that goes in a press to adjust the width of the gullet. I can imagine that after a few times in that press, the gullet plate is going to be losing strength. I’m assuming the gullet plate is metal, as on a wooden tree. I actually can’t find a photo of the tree on the Schleese website, which I find odd.

They also say something about the tree moving with the horse:

“The first tree which adapts to the horse’s bio-mechanical movements, through the calculation and implication of the rider’s weight. Controlled and changeable at any time.”

I don’t actually know what this means . . .

I would hesitate to put any saddle in a press to change the gullet (I believe this is something Passier also offers) because it seems like a lot of stress on the saddle tree. Metal can only take so much pressure before it fails.

I’ve also read from saddle fitters that if a fitter does use a press, it should be in a workshop, and carefully levelled so that the adjustments are perfect. It is not optimal to travel with a press in the back of a truck, and adjust the saddle out in the parking lot in the dark.

Like one of the other posters just said, if the fitter traces your horse’s back and the back has changed a lot, then a tweak to the saddle is necessary. But if the horse’s back hasn’t changed, but the saddle has, that’s not so great. Though when I had my saddle re-flocked, the saddle fitter did need to add a bit more after six months and after a year, as the flocking packed down.

I would say if you need to have the saddle put in the press every couple of months, the saddle is not holding its shape, and could be getting weaker in the tree with every adjustment. If that was happening, though, I expect that what you would see would be a saddle getting wider in the gullet over a couple of months, and then needing to be narrowed.

If the saddle is getting too narrow in front over time, then I’d say your horse is just packing on muscle in all the right places!

[QUOTE=Magicboy;8816337]
I just bought a Custom and was told my the fitter that it will need to be refitted in 6 months. Isn’t that a standard recheck thing?[/QUOTE]

That is pretty standard with a new saddle. New flocking tends to pack down a bit in the first 6 months and then need some more flocking added. After that, most will recommend re-checking every year, but after the first 6 - 12 months, it is more for the horse changing shape than for the saddle changing.

When I lived in an “out of the way” location I was VERY frustrated with Schleese customer service and vowed not to use them again. Now that I spend most of the year in Florida and we have enough Schleese customers at my barn that they will come … and my trainer uses Schleese, customer service has improved. I have two Obrigados and am very pleased with them. That being said I think it makes a big difference if Jochen does the fitting himself. Also – saddle frustrations are fairly common and not just a Schleese issue of course. I had fitting issues and saddle problems with Albion and Black Country as well.

[QUOTE=BreakawayAlter;8816161]
Glad you had a good experience, DY, but what in the world saddle needs to be refitted every 4-6 months?? That’s ridiculous! I’ve looked at the schleese website and the saddlefit4life one (is that supposed to be a joke?) and hurt my eyes rolling at the whole “certified saddle ergonomist” thing. My friend’s saddle was also “fitted” by one.[/QUOTE]

As I said - horse was coming back into work and moving up the levels, so his shape changed a lot as he laid on muscling. I have all his measurements and tracings done over the past four years, and the change in his shape has been amazing. I didn’t mind having the saddle adjusted every 6 months, since it helped keep my horse comfortable in his job. I looked at like getting his teeth done every 6 months, or getting his feet done every 4 weeks. Another analogy is buying new shoes every 6 months for your growing child.

This past year, the fittings have gone to every 4 months or so. And again - we theorize it is because the tree loses its ability to hold adjustments as the saddle ages. Which is why I have bought a WOW.

[QUOTE=Scribbler;8816633]
That’s interesting. I had wondered about the AdapTree. They have what’s essentially a plastic tree, that goes in a press to adjust the width of the gullet. I can imagine that after a few times in that press, the gullet plate is going to be losing strength. I’m assuming the gullet plate is metal, as on a wooden tree. I actually can’t find a photo of the tree on the Schleese website, which I find odd.[/QUOTE]

The AdapTree is polyurethane/carbon fibre. We don’t know what the underlying issue is - would have to take the saddle apart to find out. But I have a sneaking suspicion the tree may have developed microfissures where the head plate is fastened to it.

Funny thing is that I still really like the saddle - it suits me better than the WOW I have on order (which is built more for my trainer). So I may end up keeping the Schleese for me to ride in.

I have had a couple of Schleese saddles that I purchased second hand. I typically have a non-Schleese fitter make the adjustments based on my tracings. I haven’t had any trouble by following this method. These were older Schleeses with the buffalo type leather which is good and hard wearing. I did however have a miserable experience with the Schleese fitter the one time I attempted to use the one close to me. She was by far, the most miserably incompetent person I have ever dealt with. I called and made a formal complaint to the head office, which was met with a resounding meh from Schleese corporate. The response was that the fitters are independent and they couldn’t do anything.

Uh, if someone gives your company a bad name, you can them and find someone good.

I have Sankey saddles now, and like them very much.