I just purchased a new horse in MN this past week and have been trying to find a hauler. Nation-wide was recommended to me by another company who didn’t haul between Minnesota and Colorado. I made the mistake of checking all the reviews after I had already booked him with NW. When they called to confirm my booking they told me the truck would leave between the 11th and 13th and he’d be picked up on the 15th give or take a day.
I called Monday morning to make sure everything was set as they had never taken a deposit from me. The lady about gave me a heart attack when she made it sound like he may not be booked. She checked the file though and confirmed he was scheduled and took payment over the phone. Good thing he was or she may have been dealing with a temper tantrum to rival an eight year old. I WANT MY PONY!!
Anywho, she told me the truck had already left and still didn’t have an exact date of pick up but that it was still looking like the 15th +/- a day with delivery by the end of this week. All in all, the communication at this point leaves a little to be desired. I’ll update you with how it goes.