The crummy barn I mentioned rings a similar tune. The only reason I moved there was because I had heard good things about the BO from people who had boarded with her in the past. Well. In the past she was leasing blocks of stalls at existing barns with infrastructure in place for things that were a pain. Like manure maintenance, pasture maintenance, winter driveway maintenance, general maintenance, ordering hay, staffing etc.
When I went to board with her, she was at a place she had a lease to own land contract on. She also had a full time job. Needless to say, she grossly underestimated the amount of time and money needed to keep the place staffed and in halfway decent condition. If she didn’t let us boarders basically run the circus, getting the horses fed twice a day would have been questionable.