If the Smartpak people can’t understand this, they need remedial math. They are guilty of false advertising and need to get their act together. This is not a small thing.
It is so cut and dried, easy to prove, nothing fuzzy about it…and yet they are confused? That’s really sad. :no: Yes, to each of us, that is a piddly amount, but to SP, it certainly has to add up over the volume of orders these sales probably generate. And I’m sure somewhere up the chain at SP, they ARE aware of the discrepancy. They can’t all be that “confused.”
[QUOTE=Dewey;8014626]
If the Smartpak people can’t understand this, they need remedial math. They are guilty of false advertising and need to get their act together. This is not a small thing.[/QUOTE]
Ya, I mean the difference on my order was a few dollars, but it was more the principle.
The rep didn’t understand the $100 example I used $75 vs $76, she still said it was ‘the same’?
[QUOTE=roamingnome;8014588]
she said “all discounts come off the original price”[/QUOTE]
None of the organizations I belong to get me extra off so I have not seen the math on a receipt.
If they are taking all percentages off the original price then it does work out.
Does anyone have a receipt to see what they are actually doing? Does the additional 5% off come off the original price or does it come off the reduced sale price?
[QUOTE=trubandloki;8014686]
None of the organizations I belong to get me extra off so I have not seen the math on a receipt.
If they are taking all percentages off the original price then it does work out.
Does anyone have a receipt to see what they are actually doing? Does the additional 5% off come off the original price or does it come off the reduced sale price?[/QUOTE]
A lot of us have done the math from looking at our totals and seen that it is NOT a total of 25% off.
I believe it’s an unintentional failure, whether because people in advertising don’t know how to do math, or the folks running the POS software followed standard coding procedures for building discounts, and didn’t know it was intended to all be off the original price. I don’t know of any source who does do it off original price, so smartpak may mean well and to give 25% off, but I suspect whoever makes the ad just doesn’t understand math enough to do it correctly.
I actually do think it’s a big deal and needs to be fixed. I think I will join in protesting to them, for principle though the $2.56 difference it would make certainly makes no difference to me.
[QUOTE=netg;8014725]
A lot of us have done the math from looking at our totals and seen that it is NOT a total of 25% off.
I believe it’s an unintentional failure, whether because people in advertising don’t know how to do math, or the folks running the POS software followed standard coding procedures for building discounts, and didn’t know it was intended to all be off the original price. I don’t know of any source who does do it off original price, so smartpak may mean well and to give 25% off, but I suspect whoever makes the ad just doesn’t understand math enough to do it correctly.
I actually do think it’s a big deal and needs to be fixed. I think I will join in protesting to them, for principle though the $2.56 difference it would make certainly makes no difference to me.[/QUOTE]
“Point of Sale” or something else… :lol:
[QUOTE=trubandloki;8014686]
None of the organizations I belong to get me extra off so I have not seen the math on a receipt.
If they are taking all percentages off the original price then it does work out.
Does anyone have a receipt to see what they are actually doing? Does the additional 5% off come off the original price or does it come off the reduced sale price?[/QUOTE]
The 5% actually comes off the original price; I put a pair of Pipers into my cart, at my “regular” 5% off rate. Its only after you get into the checkout process that the 20% comes off, of the already discounted price. I’m not really sure that that changes the math though. 20% off $95 is the same as 5% off $80.
But I agree, even as someone who’s not so sharp with math, that theirs isn’t quite right. It’s not really exactly 25% off.
[QUOTE=JenEM;8014789]
20% off $95 is the same as 5% off $80.
[/QUOTE] But neither of those match 25% off $100, which is the problem.
The email I got announcing the sale is right: 20% off SALE plus 5% USEF DISCOUNT
[QUOTE=joiedevie99;8014851]
The email I got announcing the sale is right: 20% off SALE plus 5% USEF DISCOUNT[/QUOTE]
Which is accurate.
I’ve mentioned this to them before. The rep I talked to acknowledged that the discounts are as you stated, MVP. Which, I agree, is not how they are advertised. I just made a mental note of it, but didn’t really pursue it beyond that because, meh, I just don’t have time.
[QUOTE=SnicklefritzG;8014740]
“Point of Sale” or something else… :lol:[/QUOTE]
:lol:
That was why I didn’t type it out. 
I used to work in PoS software coding. The acronym fits.
MA has some very strong False Advertising laws. Offer to bring it up w/the Attorney General 
http://www.mass.gov/ago/consumer-resources/consumer-information/retail-rights/advertising.html
I just received an email from USEF proudly proclaiming 25% off at smartpak! :lol:
[QUOTE=Bells;8014923]
MA has some very strong False Advertising laws. Offer to bring it up w/the Attorney General http://www.mass.gov/ago/consumer-resources/consumer-information/retail-rights/advertising.html[/QUOTE]
Will do.
Actually, I have seen this before, brought it up here and with the CS rep IO spoke with. No one seemed to care…. even enough to do some penciling to understand my logic.
I will call SP and tell them about my problem and this thread.
I agree that this is most likely a mistake-- but a stupid one and one which favors the company at the expense of the consumer reading advertisement. I can’t imagine that’s acceptable.
ETA: I just opened the flyer that lists the two, non-equivalent ways of getting to that 25% off, on above the other! That’s frustrating. I wonder how much money SP has made thanks to this mistake.
I was handed from one CS rep to her supervisor. She said she’d pass on my concern. If I don’t hear back from them by Friday, in writing and what they plan to do to make it right, I’ll bring my complaint to that AG of Massachussetts.
So hang on until then. Maybe they’ll fix it and some of you will see some money back.
[QUOTE=joiedevie99;8014851]
The email I got announcing the sale is right: 20% off SALE plus 5% USEF DISCOUNT[/QUOTE]
Yes, but in the same e-mail above that, in larger letters, it says “25% off.”
Sorry folks, I don’t know why this pisses me off so much.
[QUOTE=HorseAlter123;8014490]
It really only makes a difference to SmartPak if there are hundreds or thousands of people signing up for the USEF discount and using it for purchases of $100 or more on sale items[/QUOTE]
Bingo!!! It does make a difference to SP. That 1% adds up… I don’t believe for a second that they don’t “get” the math here.
Years ago I applied for a job in marketing and they gave me a basic math test… And it was all about applying multiple discounts!! You bet the marketing team knows basic math. They also know most folks don’t do the math.
THIS time (for the first time ever) the email did say 25% off but then in the small print it clarified that it’s 20% off and then 5% off the remaining. I still find it a little “fuzzy math” to have the 25% off in big letters-- but at least the actual math was clarified in the email this time. In the past the emails have just had the 25% off number.
I think I’ve griped about this on other threads before. The different of a couple bucks doesn’t really bother me but the fact that no one there seems to get the math was irritating. I actually think the COMPANY gets the math but prefers to offer the lesser discount for financial reasons. The CS reps may actually, truly not get the math. But I cannot believe the company doesn’t get it.
[QUOTE=SillyHorse;8014386]
SmartPak is doing it exactly right. The price to you and everyone else is 20% off. As a USEF member, you get 5% off that price. I can see where you and others might think otherwise, but you are still getting an extra 5% off.[/QUOTE]
But the end result is 24% of the normal price, not 25%.
[QUOTE=JenEM;8014789]
The 5% actually comes off the original price; I put a pair of Pipers into my cart, at my “regular” 5% off rate. Its only after you get into the checkout process that the 20% comes off, of the already discounted price. I’m not really sure that that changes the math though. 20% off $95 is the same as 5% off $80.[/QUOTE]
It does not matter if you do the 5% first or the 20% first. It still ends up 24%
