I have always been happy shopping at Dover, despite the high shipping costs, I know in advance what its going to cost and if I can’t find it elsewhere I figure it is worth it. And their customer service has always been exceptional in my experience, my sister bought me a pair of breeches for Christmas one year that didn’t fit and I didn’t get around to returning them until almost a year later and they took them back (without a receipt although tags were still on) and offered me a refund or a store credit.
We do have a new Dover store only minutes from my home which opened last year and at first everyone was thrilled about it, but now I am hearing complaints that they don’t carry enough high end brand names and instead are mostly selling their own line of products, that apparently don’t hold up well. Even one of the girls who works there part-time says she goes to our local tack shops instead for her own show clothes.
