Warmblood Import Nightmare

There is another public comment on the public post from the trainer. She recounts what happened during the first 48 hours of this whole situation.

” hind sight is 20/20! The horse flew in on a Tuesday, I have a text from Horseflight wed night telling me to get there earlier than I thought I could! Temecula to LAX can be a 2 to 3 hour drive with traffic! It took me just about 2 and a 1/2 to get there. When I arrived I told the student that went with me, oh crap we must be late, there are no other trailers here! Parked in the normal spot, walked I office to use restroom… walk out and apologize to the office lady that I’m so late! She said I wasn’t late they are not releasing any horses today…I’m sure my face looked bizarre as I was totally stumped! She said a horse tested suspect on blood work and none were allowed to leave. At this point David walked around the corner…and asked what I was doing there!? Not a single person told me! David then said they had a horse pop a suspect…he looked at the list and said one named Hireno something or other…at that point I almost fell over! I freaked and he said this happens sometimes. I asked why no one told me, he said that was Horseflights responsibility not Jet Pets. He then told me about protocol with testing on Thursday and if the horse isn’t cleared all 22 will stay for 15 days! I said what happens if he is really sick…he said he’s fine, it’s just a messed up CFt test. He said if it takes too long just send the horse back…I said my poor clients can’t afford the $5000 for 15 days let alone flying him back! David said you can always sign him over to us and I’ll send him back and have a friend sell him…I said but my clients would be out everything? He said yes but that’s better than spending more! At that point, not knowing what was about to take place, I took it a bit as a joke and got on the phone with Horseflight and the broker…and drove home for another 2 1/2 hours with an empty trailer!”

From other comments made by both the trainer and the client, they seem to believe that Jet Pets was attempting to engage in something entirely unethical with this proposal. That it was an attempt to unethically profit from this situation. I can see how someone could react to this scenario that way…

but I also see how this might be a practical attempt to resolve a situation that certainly got ugly quickly. From the trainer’s own public statements, she has indicated that within 48 hours of the horse arriving at Jet Pets, and having a CFT result of 3 according to one of her posts, she informed Jet Pets that the clients could neither afford 15 (at the very least) more days in quarantine, nor could they afford to ship the horse back. According to the trainer’s earlier post… the purchase price of this horse was $36,000. He apparently was a nice horse, but all the same… $36 000. So if the clients really did have 0 funds to work through the situation, and they took up David withJet Pets on his offer and signed the horse over right then and there… here is how it might have played out…

  1. The financial bleeding would have stopped for the clients. Immediately.

  2. The horse would have been put on the very first flight right back to the Netherlands. David would have paid that expense.

  3. HOPEFULLY… the horse cleared quarantine in Europe. David would be the one assuming that risk though. If it had… it would have been much easier on the horse and saved his life.

  4. After that, the horse would have been sent to “the friend” to be sold. David would be the one footing the bill for board, training and a sales commission to the European partner.

  5. Eventually… the horse would sell. As long as it vetted ok. And didn’t get sick or injured in the meantime. David would be the party assuming those risks though. David is a business person… likely he would have communicated to the European partner that the horse should be priced to sell. If it had been sold to the American buyers previously for $36,000 before this CFT issue was revealed (which means it’s no longer a good resale project for anyone wanting to flip it and offload it to someone else from North America who is shopping in Europe)… my guess is priced to sell quick back in the Netherlands after this headache is $20,000 to $25,000… at most. Quite possibly less.

  6. Once the cost of flying it back to Europe, going back through quarantine there, paying for board, training and commissions with a European partner, and whatever the applicable taxes are all come out of the equation… how much is David really profiting off this situation? Not a huge amount. Plus, there is a CONSIDERABLE risk for him involved in this situation. There’s always risk when buying and selling and shipping horses internationally like this. I’m pretty sure David is VERY well aware of that.

Anyway… that’s my analysis of it all. I don’t know the folks at Jet Pets, but I truly don’t think the suggestion that the client sign this horse over IMMEDIATELY was a true shakedown attempt. Maybe I’m wrong. But I don’t see it. I do see multiple decisions made by the trainer and clients to continue hoping the test would turn out differently… none of which the client apparently could afford. And the end result is the horse had been through a terrible ordeal and will likely be euthanized.

I also see the trainer’s other post proposing that Jet Pets pay them (the clients I’m assuming) $50,000 in order for them to NOW sign over a horse who has been in quarantine for almost 2 months, and who was sick with something (that presumably caused the false positive on the CFT and the fever and problematic CBC), and who must now be flown back to Europe only to be resold there for something likely LOWER than the purchase price paid for it back in the fall ($36,000) as really hard to follow. Why in the world would Jet Pets and Horseflight agree to such a proposal?

Last but not least, the trainer continues to focus on the other horses who were also held in quarantine for an extended duration as a result of Hireno’s problematic CFT test. She seems to be equating the REVENUE collected for those horses given their extended stays (it apparently totals close to $100,000) with straight PROFIT for Jet Pets. I might be wrong, but I think there must have been a substantial expense and headache for the company to have gone through that. The day rate on each of those horses was likely not pure profit. Additionally, they probably fielded MANY angry and anxious phone calls and worked MANY extra hours trying to deal with the whole situation. Possibly, they also coordinated to reschedule other incoming horses because the facility was tied up. Just a hunch. Regardless, the trainer seems to think that because Jet Pets netted some kind of profit off this situation already given the other horses staying an extra 15 days to make sure no one had contracted glanders and was bringing it into the country per USDA protocol… Jet Pets and Horseflight should now be ready, and willing to consider paying the owners $50,000 for this one horse, the horse that the clients pad $36,000 back in November for. And on top of that, Jet Pets and a Horse Flight should then deal with paying to ship it back to Europe on a private flight (quoted as costing $35,000) and assume all risk and expense associated with rehabbing it (after the extended debacle with US quarantine) and selling it over in Europe. If… and this is a major if… it can EVEN be cleared to re-enter Europe at this point in time. Which is unclear at best

I’m just laying out what I am seeing from public posts.

Call me crazy, but I think caution is wise before piling onto Jet Pets about this particular situation. Much less accusing them of extorting anyone, or executing a horse. I have no idea about what their track record is with other cases… but this one doesn’t seem to be all their fault to me.

And last but not least… they seem to have shut down their Facebook business page because supporters of this trainer and family were mobilizing to give them a bunch of scathing reviews.

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Hypothetical presumes that JetPets is not in the business for profit. A false hypothetical and a false presumption. Totally without merit. I say boycott a company that doesn’t care about the animal. I’m telling everyone I know to boycott JetPets.
off for the night got to go. Hope Waffles wasn’t killed today because of Sonny Perdue and JetPets.

Darnn I wish I’d contacted Debbie Norville and Nancy Grace about this.

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Well of course they are in business for a profit. As someone who once worked in accounting… all I am saying is that REVENUE (raw prices paid for goods or services) less EXPENSES = PROFIT

Jet Pets collected close to 100,000 in REVENUE for the horses stuck at their facility for an extra 15 days. They also incurred associated expenses related to those 15 horses. Bedding, man hours involved in hand walking and stall mucking and fielding phone calls, etc. General overhead associated with their facility. Etc. The difference between the REVENUE and the associated EXPENSES is the NET PROFIT they collected.

That number is considerably less than $100,000

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What in the world are you trying to say? That a business is supposed to lose thousands of dollars to pay for the mistakes made by others? JetPets is not a non-profit, nor does it have any reason to do anything charitable for these owners. They have bills to pay, employees to pay, an entire business to run. Yet you expect them to waive the cost of having their facility impacted for weeks on end, with no deadline for a resolution? Must be nice to live in your fantasy world. Feel free to boycott, I’m sure they’ll miss your patronage.

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I really don’t know what to think anymore, but in my opinion, when a representative of a business responds defensively to an individual (on the individual’s own page) and deactivates their company Facebook page, something seems fishy. As someone who has a business Facebook page, you can relatively easily get “fake” reviews removed and even more easily, you can turn off reviews without disabling the entire page. It seems they don’t want wind of this incident spreading to their other clients. Whether that’s to cover up some nefarious business practices or just very reactive customer service practices, I don’t know.

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Did they actually have a company Facebook page before this happened?

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From what I can see, it appears so. If you search “Jet Pets, Inc” in google (https://www.google.com/search?q=jet+…hrome&ie=UTF-8) you should see their Google profile come up in the right hand side. From there, there are links to a Facebook page, and it shows they have 5/5 stars from 15 ratings. If you click the Facebook link, it says it is not available (https://www.facebook.com/wearejetpets).

ETA: They have an Instagram with the same handle (@wearejetpets), so it appears legitimate.

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I was wondering the same thing.

Editing to add that based on ridernc’s post they likely did. We must have been posting at about the same time.

Thanks. The website I found looked pretty basic, so I wasn’t sure if they even did Facebook.

This is getting so weird. I don’t know what the truth is with Jet Pets and HorseFlight, but after some extended stay in quarantine, I did see an agent in Europe offer to take the horse in for resale. Agent knew the horse but wasn’t the original seller.

Seems there were many ways to cut losses at various stages in this ordeal.

I think it’s kind of gross that the trainer pulled that sob story of the kid just wants to hug the horse and tell him he’s loved… and now she is saying oh Jet Pets you can buy him for $50k and then we will just go get another one. I mean, WTF.

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I feel bad for the poor horse and the family.

I am sure nobody wanted the situation to get to this point. (I don’t think anyone expected it to get to this point.) I don’t believe quarantine facilities are designed to deal with holding an animal indefinitely pending required test results. Two months seems exceptionally long, and I would think double the expected maximum period to hold an imported horse. I can see why they might have tried to force a decision on the matter, for both the horse and financial reasons. They are bound by USDA requirements and can’t legally release the horse, so they need a decision from the horse owners. I really don’t believe anyone was trying to swindle the family.

In terms of any communication gaps that might have occurred, my understanding from previously posted protocols is that the import agent is the point of contact between the purchaser and the quarantine facilities. I would have thought that they would have a contract with Jet Pets. If there really was no contract, I think this incident will set a precedent for future contracts that spell out costs for animals exceeding a specified period in quarantine.

If I understand correctly, people with experience importing horses (including Jet Pets), as well as legal counsel, recommended returning the horse ASAP fairly early on during the ordeal. And I can clearly see why. Unfortunately, it seems the trainer was too emotionally invested to follow the advice (and the family was too emotionally and financially invested). But the financial and emotional toll has now increased exponentially. Hindsight is 20/20, I suppose, but they would have been wise to really listen to more experienced people who were emotionally detached and thinking rationally about the decisions that needed to be made.

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I am sorry for this situation, especially for the horse.
But … doesn’t the trainer realize that the money Jetpets made came from owners who were unlucky enough to share the airplane with her import? It seems insensitive to use their money/misfortune as a bargaining chip to try to get her clients’ money.

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Wow. I have been following this weird ride form the beginning and am so sad for the horse.

BUT, parents pay $36,000 plus import fees for a horse for a 15 year old and they are not rich/well off??

PUH-LEEZE! LOL

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Yup… it’s all a mess.

I will say, the more I have read about glanders… the more it is becoming clear that there ARE cases where horses have it on a sub clinical basis, with next to no symptoms… but can actually shed the bacteria.

So the assumption that the horse would have died in quarantine if it truly had glanders does not seem accurate. It’s POSSIBLE for a horse to have some variety of this disease, for an extended duration, and not exhibit obvious symptoms. That’s pretty scary. Rare… but it’s a scary disease for sure.

One of the more technically and scientifically knowledgeable people might be able to confirm… but it also is my understanding that if this horse was one of those chronic, sub clinical carrier horses… it wouldn’t have had 8 negative tests on the Western Blot for the last two months. So it’s almost CERTAINLY a false positive.

The actual positive case from 2014 that was in Germany, from what I have read, was a real mystery. I have yet to see a determination of how exactly that horse picked up glanders. And he seemed healthy. But he was positive on CFT and Western Blot, and VERY small clinical signs were found on autopsy that were also confirmed positive for glanders. Other horses it had come into contact with and been stabled with were also carefully tested I believe … and were NOT positive.

Anyway… just spelling that out because I am of the opinion that even though folks might occasionally run into frustrations with USDA and quarantine, folks should also realize that strange cases occasionally arise and they are trying to keep everyone safe and healthy.

If this horse can be saved by sending it back to … Belgium apparently (per a different post Amsterdam won’t take it now) that would be a kindness. But I am curious if they actually do put him down… is it known yet if they will do an autopsy? I hope so. If the family can’t pay I hope USDA will just take the animal and do it of their own volition… if that’s possible. Otherwise… the whole situation is just even more of a sad, wasteful mess than it already obviously is…

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I don’t think the family is “rich/well off.” I think they made decision to buy a horse for their daughter without all of the financial facts of importing. The real numbers of the off chance this would happen or it going smoothly. I don’t blame JetPets, the USDA needs a little work because the way they operate makes zero sense, but for me, the onus is on the trainer and the agent.

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The trainer is also a fiduciary agent to the buyers (who have now lost a lot of money)…but her public posts about this have not been well filtered at all. This in particular made me want to throw up since I just lost a horse myself a few weeks ago. Does not shed her decision making and advice for her clients in a good light. Especially if you put it next to the public advice other professionals were giving her throughout the ordeal.

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If you read the whole thing you must have seen where they saved for a long time plus the grandmother pitched in. People who are not that well off regularly save to buy high priced items…a horse is a luxury item but is it really any different from something like an SUV or nice house? I don’t think it is fair to judge here.

In hindsight, yes, it would have been smart to walk away from this in the beginning when Jet Pets said they’d send the horse back. But they also told her he wasn’t sick and that this happened sometimes. I would have a very hard time just walking away from $40k that quickly when it was probably their only chance to get their daughter a decent horse. I don’t think anyone could have envisioned this happening. I wonder how many times it does happen…yearly? monthly?

The trainer wanting $50k…that I do not understand at all.

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I’m with you regarding fiduciary duty. There are actually other public comments that are even more unreal.

Prayers for the horse, that he gets relief from an awful situation soon, one way or another.

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In regards to a business FB page receiving an unsurmountable influx of bad reviews, I have heard it recommended to inactivate the page until things are under control. So I wouldn’t jump to the conclusion that is some sort of proof of their nefariouness.

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For the next new poster who starts a thread to ask if they should take out a loan to buy a horse, this thread is all they need to know the answer should be NO.

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