[QUOTE=Suzanne Wild;5766309]
I know you did Dee- you contacted me about it and I sorted it for you? This isn’t really about Retailers stocking our product though is it? THIS was about Couriers between the USA and Canada as I recall?
Unfortunately, all we can do is sell the product to reputable Retailers and then anything beyond that is up to them; this was one of our better Retailers who carries a lot of stock… we just couldn’t keep up tot he demand for the boots she was trying to replace for you after the Courier lost two pairs. She is well out of pocket on this but did all she could to try to reimburse you. I think this was the problem - you wanted to hang on for a product that we couldn’t supply her with in a timely fashion…
SmartPak carry loads Dee but I know they don’t sell n Canada as we asked them to do this for us when they were our Wholesale Distributor. Seems Canada is a nightmare in many ways when dealing with it from the USA. Have you tried Bahr Saddlery in Ontario?[/QUOTE]
The whole issue was, I was being told that they were sent, and I never got a tracking number even when I specifically asked for it - on six different occasions. I spoke to the couriers, and they had no record of any shipment (beyond the too-short pair) from the retailer or to me in their systems.
I don’t understand why someone would claim to send something, but when asked each time for a number, not provide it. EVERY transaction I’ve ever done with anyone else, including Smartpak, provides a tracking number as a matter of course. Also, it is VERY common for Canadians to buy (Ebay, internet purchasing) from the US without a hassle. SmartPak is dealing with vitamins and so on, which are much more complicated than tack or garments.I’m not going to belabour it here, but you can PM me if you want to discuss it further.
When I enquired as to the price Bahr will be selling them at, they quoted $399, which comes to over $450 including taxes; that is approaching custom boot cost. As I live close to the border, I have a few options about ordering from SmartPak instead.