I agree with you, this is not my idea of fantastic customer service, they were not at all sympathetic to your situation from the way you describe it. Any leather boot (and the zippers) should last more than three months under normal conditions, I would be very upset if this happened to me.
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You don’t have to get them replaced. Any decent shoe repair person can fix them for about $20.
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Wow, there are at least 2 decent shoe repair places near me and NO WAY would they do all that work for $20!!
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Go back and read my post again, please. You have misunderstood. 
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Hi Michelle,
Owner of The Distinguished Rider here! I can’t seem to find any communications in which you requested a discount/refund/repair at my expense? Could you please forward that to me?
I have also responded to our email chain requesting this information. I apologize if I missed the email in which you asked any information about the warranty or asking me to assist you with a repair. All I can find is an email stating that your zippers broke.
Thanks so much!
Marissa
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For anyone who is interested, I am happy to provide a transcript of the email chain between myself and the original poster. I am not sure that my company is being represented accurately and would prefer for people to have all of the information!
Does this mean you were able to find the conversation that you said in the post above that you could not find?
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I was able to locate the original email, but I cannot find in that email where the customer requested information on a warranty, asked for a refund, etc.
@TheDistinguishedRider- Hi Marissa….attached you can see screenshots of my email about my boots and your response which as I stated …”Oh bummer” and you suggested I take them to a cobbler ?? There was nothing more on your end…no offer of replacement, discount or contacting the manufacturer on my behalf.
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Hi Michele,
Thank you! I was able to locate that email chain. Can you send me the communications in which you asked for financial compensation/assistance and our warranty policy?
Thanks!
Marissa
Hi Marissa… I never said I asked for the boots to be replaced or a refund or a warranty ?I’m not sure where you’re getting that from? Perhaps you’re mixing this up with other people‘s comments? all I stated was it would’ve been nice for you to acknowledge that it’s crappy that they only lasted three months and there was nothing more offered on your end Other than suggesting to find a cobbler. I said there was no offer of replacement refund discount, etc…contacting manufacturer etc
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I’m a little confused so I’ve rewritten this.
You admit that you never asked for a refund, replacement, or warranty.
Your email was just a “hey the zippers broke” I can see a business going the way they did. We can’t always expect a business to bend over backwards for us, sometimes we need to take the initiative and go “hey, these boots were only 3 months old, can you split the cost of repairs?” I think that would have been a better move before blasting it over the internet.
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I did not ask for anything. I just let the distinguished rider shop know about the zippers breaking… Never said that I did …and more or less that I was just surprised that the only thing they said was to find a cobbler.… After others pointed out that they felt it was poor customer service. I then replied back in agreement saying that I felt like it would’ve been nice for it to be acknowledged that it’s crap they only lasted 3 months and if they were to offer some form of assistance whether it’s refund , replacement , discount , contacting manufacturer etc …that’s all I said …but now that it’s being mentioned none of that has still yet to be offered. 
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So why didn’t you ASK for those things?
People contact stores about all sorts of things, I couldn’t tell from your email that you were expecting something in return. If you had asked and been refused then that’s a different discussion but I really do you should have least asked for what you wanted first.
When I purchase things I’m careful to read the store’s policies. Some businesses are larger and have wide ranging return policies (such as riding warehouse). I’ve found that a lot of smaller stores have very limited return policies. I purchase accordingly.
I owned a pair of those boots, for $200 I think you get what you paid for and I’ve seen lots of people posting about busted zippers. I sold mine because they were really tall and skinny
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Is OP calling out the small business or the manufacturer here? It sounds like bad communication on OP’s end. You can’t just simply say “my boots broke” and not except the person you are talking to not simply offer places you can get them repaired. If YOU were looking for a refund or compensation YOU need to ask that.
Sounds like OP is ragging on a small business without actually fully telling the whole story, and is now backtracking when the business pointed out that you didn’t ask for anything from them, just stated that the zipper broke.
In the new world of tariffs, be kind to equine small businesses because pretty soon your steal of $250 boots are going to cost $600, and your custom $1,200+ boots are going to be well over $3,000. And those equine small businesses might not be around anymore.
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I suppose I assumed it would’ve been offered … in my opinion three months is a very short time for something to break… low end/ inexpensive however you want to describe it… And I’ll say it again I have very inexpensive mountain horse boots, ariat boots, etc., off the shelf that have lasted me 10+ years closer to 15 years that the zippers are still intact and never been replaced - so I don’t know -I guess they don’t make things the way they used to anymore ….ive also had Alberto Fasciani boots that had soles detach from the bottoms in less than a month and they shipped me new ones in replacement free of charge and that was from another country- Italy .
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Seems like you’re at fault here, in my opinion. Ask and you shall receive.
You were a poor communicator, and now you’re trying to call out a small business who simply replied to your email saying boots boots 90 days after you purchased them with the appropriate response of “sorry that happened, here’s a cobbler”
That’s how I read it anyway
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Oh please… I wasn’t bashing or ragging on the distinguished rider shop whatsoever. I just pointed out out of frustration that my three month old boots. The zippers broke already and that all the shop said was bummer. You should find a cobbler…there’s no back pedaling here … I was upfront in what I said, and what was said back to me… I said it would’ve been nice. Had I been offered a replacement, a refund, or reaching out to the manufacturer…In my experience most people I’ve done business with if there’s something wrong with the product you purchased from them, they’re looking to make it right.
Stop trying to make more to this than what it is. Everything was upfront and truthful -things are being misconstrued here … I was venting about my new 3 month old boots breaking already.
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Hi everyone,
After a few communications over email following this post, Michele requested that I reach out to the manufacturer to request a replacement.
As I am no longer carrying QHP stock boots, a replacement is not an option. Michele has been offered a full refund if she returns the boots back to my shop.
The email communications are still available upon request.
Marissa
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I would think that the manufacturer/place purchased would offer with something that broke so quickly (that has a longer expected life).
When I contacted Smartpak about the buckle on my new sheet breaking they offered me several options to deal with the issue, I did not have to ask for options.
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