I love the clinic I use. They are awesome in so many ways, from knowing my voice when I call(that might be a bad thing, I call so often), to cutting me a break on the day charge when our aged pony had to spend 10 days at the clinic when she had a flair up of her copd. They have been there for us for three euth’s, with tears, and hugs and so much compassion. Handling the dead stock removal for me so I didn’t have to call myself, and having the bill sent to them so I didn’t have to go out to pay the guy by cheque(no cc accepted by our removal company.) The clinic takes the stress out of everything, and I trust them.
That said, it does make a difference in that I consider myself to be a good client. I pay on time and never owe money.I know they would carry my bill if it came to that, and that gives me piece of mind. I’ve been with them for years, and that counts too.
Many horse people change vets, farriers, hay guys, feed stores all the time and never build up a relationship with these very important players in the horse keeping world. You get what you give. My clinic has a list on their counter, a shame list of clients they will no longer deal with, for whatever reason. It’s pretty interesting to see so many well known in the area names… it’s like posting the bounced cheque on the wall. I think it’s hilarious, and I always joke that I never want to be “on the list”.