I don’t think OP is totally rude or ignorant. If you haven’t actually been involved in the process it can look pretty unorganized on television. You have to remember that they have a very dangerous job to do, and a very short window in which to get it done. That said, I have come across some gate crews that just don’t measure up.
The main problem seems to be that often times gate crew workers don’t have a whole lot of feel for the horses. My biggest complaint is that some of the guys that HAVE to have the death grip on your horse’s head, and/or shove their nose into the front of the gate. Geez guys, 95% of the time the horse would be BETTER off if you’d just let it stand there.
As for loading, again they have a very short time frame and a limited bag of tricks. Not saying it’s okay to go after the horse, but I can understand getting a little desperate. I’ve helped load horses into the gates at the farm before, and I can tell you, it is NOT fun. These guys take everyone’s crap, jockeys, trainers, owners, exercise riders, and surely plenty from the tracks that employ them.
However, the system could stand to be revamped or “cleaned up” a little bit. An interesting post.