After a long bumpy and frustrating road, I finally received my new custom boots from Calevo, and the actual measured width of the calf does not match what I ordered! One boot is 1 cm too narrow and the other is 1.5 cm too narrow. The boots are stamped with the measurement I ordered, but after wondering why on earth they were so impossibly tight I decided to measure the actual boots and realized they don’t match the stamp.
I could just cry. Has anyone ever had something like this happen and were you able to get it resolved? I know custom boots are non-returnable, but these don’t conform to what was ordered.
They also came without the padding on the back of the heels and heel lift accessories I ordered; I could live with those if they refunded the extra charges but the width is so off that they won’t work at all.
I have emailed Calevo but unsurprisingly have not yet heard back as it is the weekend.