Thank you both for responding. The trailer is indeed new, and I’ve been fighting with the manufacturer about this. They said they would cover the cost of repair only if I took the trailer back to the dealership, which is an 8-hour trip (one way). I took it to the dealership and had to leave it there while they worked on it, but the improvement was hardly noticeable. They say that because the ramp is extra wide and steel, it is going to be heavy, and that I should not have bought such a large trailer. So I made two 16-hour drives, plus had to cover the cost for motel rooms, for this, and I still have a ramp I can’t lift.
Prior to buying my trailer I had not seen any ramps by this manufacturer, so I called the manufacturer and asked how heavy the ramp would be. I was told I would be able to lift it mostly with one hand. I didn’t think I needed to get that in writing, and now they deny ever saying that. Before I placed the order for the trailer, I also discussed my concerns about the ramp with the salesman at the dealership. He said if I didn’t like the ramp, we could just have the ramp removed and switch it with another ramp from a different manufacturer. When I told this to the service manager, he said it couldn’t be done.
When I placed the order for the trailer, the dealership encouraged me to have the trailer delivered to my house instead of driving down to pick it up from them. Being naive, I agreed. Now I am stuck with this problem. If I didn’t definitely need a ramp, I would just cut the thing off and turn the trailer into a step-up.