Cannot log in on old username

When I attempt to log in as Simkie I am told my username/password is not recognized.

When I request my username/password via the “forgot password” link, I am told my email address is not recognized.

When I re-registered, I was to not allowed to use that same email address because it was already in use.

I have received 6 emails to that email address from COTH informing me my private message mailbox is full.

Help.

Odd. A password reset email finally showed up and allowed me to login. Problem solved!

I’m glad it worked out, but I’m not sure what the problem stemmed from. Anyone reading this having trouble getting their password to reset, if the system is requesting it, first try the “send password reminder” prompt.

If that doesn’t work, please shoot me an email at chronadmin@comcast.net and we’ll get you sorted out.

Simkie, we’ll combine your two accounts for you, so you don’t have a “stray” hanging around.

Sorry for the trouble!
Mod 1

I had a similar problem only I had to re-register. When I sent a password reset it told me that I wasnt a user. I was able to re-register with the same username and email.

took me 3 tries to get the temp password email

might want to test this a bit more … it might be discouraging to folks and cause a proliferation of additional accounts.

also, where do we get to comment on the new look? the green text is not a good choice for me. I’m not excited about losing so much message space to advertising on the right, but I understand the move. Green linked text, not so much

Here’s the comment thread.

Folks are having much the same reaction to aspects of the visual design, so that should be easy enough to address, as they work their way down the list of concerns.

The speed is already much improved from yesterday, which was a major problem when the site first returned.

ShadyLady, I’m a little confused about your situation, as you’ve posted under your old account–I don’t think there’s any way you would have been able to reregister that same username, where the account would still have your old posts associated with it.

If you want to provide some more info, or send me a PM or an email with some more details about the process you went through, that could be helpful.

I’ve been told that a glitch with the password reminder system is being addressed. In the meantime, if anyone has trouble resetting their passwords if they’re not working for some reason, please send an email to chronadmin@comcast.net instead of setting up a new account.

Thanks!
Mod 1

I had the same problem last night.
Tried logging in under Mallard…did not recognise that name or my email address. I was using the sign in area on the top right hand side of screen.
So I set up a new account under mallard (no capital ‘M’)
You sent me a confirmation + a new password.
I still could not post anything.
Tonight I logged in under ‘mallard’. It recognised the name/password, but I still could not post.
User account info said I had been a member for 1 day but still could not post anything so I Logged out.
Went to a different page and tried logging-in on an area the left side of the page, and now I am back under ‘Mallard’, with everything as it was on November 4th.
Weird and frustrating, but I’m back and all is normal.
Not sure what has happened to mallard with no capitol’ M’…

I too had trouble logging in.

I read a post that I wanted to reply to, and so ended up trying to log in at the bottom of the page.

No work.

Asked it to send me my password. No work.

Went to the top of the page in logged in exactly as always.

So ask those who have a problem if it also occurred at the top of the page.

CSSJR

I finally figured it out…

The names are case sensitive - I was trying to sign in as springoakfarm - all lower case letters. Then, I tried to recover a password for springoakfarm - it said that I didn’t exist!

However, I later tried it with capital letters - which my original name had and then I was able to sign on right away.

So - if you are having trouble logging in with your old name - go to members search and see if any of the letters in your name are capitalized.

FWIW, I was trying to log in at the top of the page. First followed the link in the “your private message mailbox is full” emails and then just the general login.

I never got anything but the “your email address cannot be found” when I tried the “forgot your password?” thing.

The password reset email arrived at 4:23 pm–a solid HOUR PLUS after my several attempts. And I only got one.

I honestly thought one of the mods saw this post, fixed something on your side and sent me a “reset your password” email.

Thanks for the follow-up everyone. Because we use different software platforms for the different sites, we need to use different registrations, log ins, etc. for the forums vs. the rest of the site.

We definitely want to develop a universal registration system, but that’s something that’s still in the works.

In the meantime, we’ll work on clearing up the confusion between the two log ins.

Thanks again!

Login issues

Yes, at this point in time, vBulletin, which is what we use for our Forums, does not allow Open ID, which means that it will not allow interaction with other registration systems.

We’ve requested that JelSoft change this, but so far, they haven’t. We’ll stay on top of any software feature upgrades and if they ever allow it, we’ll be all over it.

That said, the CMS for the main site is now case sensitive. We’re finding that folks who have spaces in their usernames for the overall site are having trouble with the login.

We’ll troubleshoot this, but it helps to have actual usernames to test. Mod1, can you please send me any issues you have with this today via PM or email so that I can have the dev team take a look. (Please let me know if the user is trying to login to the forums or the main site.) The more information I give them, the better the chances we can recreate the issue and fix it.

Thank you all!