Does anyone feel good at interviewing job candidates?

I don’t, I feel really bad at it. My department has been almost laughably understaffed for over a year. I’ve had dozens of interviews in that time, and two hires who didn’t work out. Those experiences have left me feeling doubtful of my interview skills. Now every time I meet a prospective candidate, I find myself weighing the compulsion to find someone ASAP, against the knowledge that hiring the wrong person is way more trouble than it’s worth. It reminds me of horse shopping, where going into it the first time, I was open minded to all kinds of projects, and now I’m in a mindset like, no, no project people, only people who have shown they can do the job and hold up to the day-to-day grind of the work (I’ve worked with really smart, qualified people who, for various reasons, just phone it in and suck to work with on the less glamorous parts of the job). So it’s tough, as I’ve learned you can’t go by qualifications or self-presentation alone.

All that to say, people who are good at screening candidates and reading people, what do you look for? What helps you predict how someone is actually going to perform in the role?

I used to have to interview a lot. I’d see maybe 30 resumes for a position, call in maybe 5-6 of the candidates, and like 2. (Just to give you some idea of the pool). We weren’t a large company.

I was always happy with my second choice.

I’d like my first choice better (that’s why they were my first choice!) but I figured out eventually that was because of some similarity between me and them – I felt a kinship, or recognition or something. My second choice was someone who had the qualifications or steadiness or abilities, but who I didn’t recognize something in. Took me a little while to figure that out, but once I did, it always worked for me to pick # 2.

Like dating: I’d like # 1 but it wouldn’t work out. But the person in the “friend zone”? We became fast friends.

As for the interview questions themselves, always performance based.

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I look for people that are quick learners and can problem solve. Unless it’s a specific knowledge set or license required, I can teach them what they need to know.

I am quick to rid the office of those that can’t cut it. We do a 3 week, 6 week, 9 week evaluation. At 9 weeks you had better be filling the role as expected or you will be moved to a better suited role or let go depending on needs.

I’ve done a lot of interviewing, both for accountants and for system support people. I try to find people who can “think around a corner.” In other words, they can encounter an entirely new situation, and apply previous knowledge and intelligence to resolve it. I always did performance based interviews (“Tell me about a time in which you _____”). I did not ask the traditional "Where do you see yourself in 5 (or 10 or 20) years, because I think that is meaningless.

I was part of a team that hired 100 people for a shared accounting service, and we gave an accounting test to each applicant. It was astounding how many people who were currently working as an accountant and whose education was in accounting could not explain basic accounting concepts. This was for a very large cable company, and part of the job was being able to explain the financials and methods used to produce them to the managers of each cable system, most of whom had no accounting or financial background.

Later, when I was hiring system people, we would give an appropriate test to those folks (usually on SQL and Unix for business analysts, and much more intense for developers).

It was astonishing how many people got weeded out when you gave them a test on something they listed as a skill on their resume.

Rebecca

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There is a lot of excellent advice above. I would always ask people what their favorite part of their current job is, and why. In a disarming way, I’d ask what they hope they never have to do again. Sometimes the answers were shocking as in some of the major responsibilities of the job for which they were interviewing.

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Yes, I like to ask that question too (in more or less the same words) and always find the answer revealing. Same story with the short test—it’s shocking how many people can have the education, years of experience, and skills listed on their resume, but just can’t actually do the job. Unfortunately, our HR team pushed back on using it for senior-level hires. It’s ironic because it’s the senior level hires I’m most concerned about bombing it.

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Admissions committee at a medical university, director of a residency program, department chairman, search committe chairman for university presidents, various Deans, other department chairs. so I met with many people, ranging from my own prospective bosses, my colleagues, my hospital residents, and future students.

In my case, everyone I talked with was qualified academically for the position or they would not have been invited to visit. So I looked for a good attitude and empathy. A huge ego was a turn-off. I just looked for someone I felt comfortable talking to. I never had a set list of questions. And I never used the word interview, it was a visit. That one twist of words set a different, more comfirtable tone.

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I’ve been interviewing lately, and as I freelance, I have been through more than the average number of interviews IMHO for someone in the workforce. I can’t tell you how many positions I’ve interviewed for recently where the interview has admitted this is to replace someone who didn’t work out.

The only thing I really appreciate is not having to do a bajillion tests. One company asked me for (in a series of stages) writing samples, an editing test, a Myers-Briggs, Enegram test, a recorded loom interview and then asked for a 20-minute podcast script and spec social media posts to promote the podcast. I quit the process at that last phase. I’ve also done math tests and typing tests for writing positions (!)

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I catch myself doing this, but then worry it’s indirectly discriminatory. Obviously you want to feel you can have a productive and cordial professional relationship with future direct reports, but I don’t want to pass on qualified and potentially strong hires just because I don’t “click” with their personalities (especially because that can be tied up with having social and cultural commonalities).

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Those are great ideas. I’ve done the first one, but never thought about the second. I bet that reveals a lot!

Rebecca

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I was thinking about this thread after I replied, and was reminiscing about a memorable interview. I worked for one of the large satellite TV companies on a blended team of business analysts and software developers, and we did all first interviews as team interviews, without our manager present. She did second interviews. I would have hated to be the applicant. I didn’t go through this process when I was hired.

Anyway, one of the developers, a very smart Ukrainian guy, asked the applicant what he would do in a certain situation. The applicant said he felt that question would need to be run by his manager. The developer pressed him and said, “What if the manager isn’t available?” The applicant wouldn’t commit, said everyone is available by cell phone. The developer said “What if the manager is locked in a chest at the bottom of the sea? What would you do then?” The applicant didn’t appreciate being pressed, and pushed back. We didn’t hire him.

Rebecca

References really help. When you talk to those the applicant provides, ask them if there are others you should talk to.

“What if the manager is locked in a chest at the bottom of the sea? What would you do then?”

apply for his job

Over the years I have done interviews to hire workers and have been through many interviews either seeking employment or contracts for work, most if not all turned into who do you know and what do they know about you. The only real job I got was because a personal friend knew the company’s owner speaking highly of me, I was hired and was able to preform the tasks above expectations. The people I hired to work with with me or under me I found by asking people I knew in the industry if they knew of any one wanting to change positions,

Trade Shows that are supposed to be manufacturers showing their products to buyers were more often big job fairs as people across the industry met there often many who wanted to move on or companies who needed people would ask/offer positions.

My kids all have done well by the colleges/universities they attended. Oldest daughter got her first position after her college twisted the arm of a former graduate. Younger daughter graduated from Texas A&M… just wearing the Aggie ring is a silent introduction in interviews. My son who dropped out of college as he was hired while doing a summer internship ended up after starting his own business in that industry over the last twenty years has hired nearly every one from his college class, primarily because he knew what they were taught.

I worked for one large privately owned company of over 5,000 where at least 80% of the upper and top management all came from the same university’s fraternity

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I don’t mean to knock what you’re saying, because I get it and agree—there’s not really anything on the level of a personal recommendation from someone you know and generally trust. It takes many of the unknowns out of hiring. But it definitely does underscore a certain systemic unfairness in the job market and hiring process. For instance, I remember when I was in college, it felt like legacy students or those from big feeder schools had a very serious leg up in terms of knowing how to “navigate” the institution. They knew what professors to take for certain classes, how to use January terms or summer semesters to knock out notorious pre reqs, and when to interview for prestigious paid internships at a time where I didn’t even know that was a thing (truly thought all internships were unpaid, and some of the really neat-sounding ones actually wanted you to pay them). Imagine my surprise coming back for senior year and learning there were people with job offers by fall semester from internships that paid them enough money to live in NYC over the summer and save a little extra on top of that!

And yet even then I had tremendous privileges, insight, and an advantageous network just by being at that school, which I never would have attended if a teacher hadn’t hassled me, considering my parents were pushing me to go to community college or, at most, a commuter school.

But in short, it makes me sad to think how insular the hiring process really is. Not even on the level of who you know—which is an obvious exclusionary barrier to many people—but even what you know, and knowing how to present yourself. Last year, our team passed on a POC candidate with the general consensus being that she never mentioned her team or shared credit with others when giving examples of her work, even when describing things that obviously took a lot of time and involvement from others. I agreed at the time, especially as we had another candidate, incidentally a white man, who spoke at length about his team and mentoring others (it made her omission that much more obvious). But with hindsight, I worry we didn’t cut her enough slack. It’s probably much easier to share credit and talk up the contributions of others when you don’t feel like your personal contributions are in danger of being minimized or erased. Maybe that woman was so used to people discounting her input on big projects, she didn’t want to risk mentioning anyone else and give us the opportunity to give them the credit and write her off. Would knowing that make it a less irritating trait in a colleague? Maybe not in the day-to-day…and maybe we were right to pass on her as a candidate, but it is pretty sobering to stop and consider all the ways we’re influenced, not only in who we hire but in how employees themselves act and view themselves, and where we each go to college, what we studied and accomplished there, and how it all comes together to reinforce unfairness and inequity in the job market.

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The reality is that if you haven’t figured a lot of this out prior to the interview - you’re in trouble.

It starts with the job, job description, and identifying the key skills and attributes necessary for the job.

Then a recruitment effort. Then a selection process to review resumes. We then do a phone screening where we clearly explain the organization and the role to make sure the candidate actually understands the job.

The phone interview asks about 3-4 questions that hones in on only the key skills/attributes necessary for the job, and one about “what do YOU need to be successful?”

Then a chance for that person to ask questions.

Then an in-person interview which we typically pre-game with a short work related task sent to the candidate so we can use it as a starting point to ask “what about this task felt comfortable for you?” “what parts of this task are new to you, or did you feel you would need to learn more about?”

And then we get into the kinds of questions and answers that you’re probably thinking about now. By this point in the process though - 75-80% of the candidates should be able to DO the job. The rest of this process is finding the person who is the best FIT for the job.

It’s a really tough recruitment market right now. I am hiring for a person to work directly for me right now and got only 5 resumes. But, 2 of them are really qualified so I’ll take it. I did phone interviews this week and they are similar but different. Both will be invited in for interviews…it will definitely come down to fit. But it will also be a question of whether WE can GET them — so we have to make sure we present our organizational strengths. What do we do well? Why would they like it here?

What kind of a job are you interviewing for - and what kind of screening/review have you done so far? Were you involved in the resume review?

I feel the total opposite about references. Everyone can find someone to say they are fabulous. Unless I know that reference personally and worked with them, it doesn’t really make any difference.

We have to call references before we can make an offer. I’ve never had anyone give anyone a bad reference. Usually they are so outstanding that the person nearly walks on water.

And even an employer may give a great reference for a bad employee. We have someone on our staff we would love to have move on to another role. If we were called, pretty sure we’d identify his good attributes and try to minimize the bad.

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One of my jobs was working for a private college counselor, helping kids with their college applications and essays. I hope I don’t offend anyone when I say that many unremarkable kids had stellar references (and vice versa). Again, it’s more in the “who you know” category.

Cynically, re: the teamwork comment, I’ve known so many white dudes who say all the right peppy things about giving credit to their team, but that’s not how they operate. And many times, persons of color take on more team obligations than they should have to, for fear of being cited as incompetent or not pulling their weight.

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Ugh, these are such terrible, biased generalizations; I would urge you never to say either of these things in a workplace.

Interview skills are not the same a job skills. People can interview really well and say all the right things, and still not be good a the job. Conversely, people may interview poorly but be highly qualified.

It’s really important that the selection process is not just about “who interviewed well.” There have to be skills/attributes that you are seeking, and your line of questioning should be conducted to actually determine whether they have these skills.

Ability to work as a member of a team is one thing; leading a team is another thing. Which is it that you’re looking for? What is the question that gets you to the answer?

“Tell me how you motivate your team? What kind of team building or team training to you conduct with your team to achieve your goals. Give an example when a team member wasn’t working as a team player. How did you respond? Did it work? What did you learn?”

Versus

“When you work as part of a team, what role do you feel most comfortable in? (Leader, contributor, record keeper?) What kind of leader do you prefer to work for? Can you give an example of leadership style that made you want to be part of that team? Give an example of a leader who did not motivate you well.”

If you just wait to see if someone mentions a team, you’re letting them direct the interview. Unless the candidate just free formed on an issue that is unimportant, in which case, that comment shouldn’t be used to separate candidates.

I was agreeing with @danhelm441 about the fact that unconscious bias can result in discriminatory hiring, and sometimes people of a certain background know to “say” the right things, because of how they’re socialized to succeed. Whether they actually act that way in the workplace is very different, however.

No, that’s not something I would obviously say in a professional content. But I don’t consider COTH a professional context, and I’m being honest that often I’ve seen people rise who pay lipservice to certain attributes like teamwork, but actually don’t behave that way on actual teams.

Kind of like how some organizations have inclusive wording in their mission statements, and then when employees start speaking out, they are not all that inclusive.

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Ok sorry - I think I missed what the reference and thought that was your experience.

We have interviewed and hired exceptional white men as leaders, and also people of color as leaders. And we have interviewed and hired a lot of people who take on too much (for a lot of reasons) and then get stuck.

A lot of this is also poor supervisory skills, and that’s another whole problem to sort out. You can select and hire great employees but if they aren’t onboarded well, or managed well, they can become “bad” employees but possibly could have been preventable.