Equizone online

[Quickstar]

I ordered boots during the Black Friday sale last November and still have not received them. I emailed in February, March with the answer that the manufacturer is delayed, and the boots will come next month. In April, I asked to cancel and refund. They assured me the boots will be in the next week. Yesterday, I asked again to cancel the order. Now they tell me the boots will be in this week.

I bought these with my cc, so I know I can dispute the charge. I don’t see any bad reviews of this site, and I want to believe that the boots will come in.

Has anyone else had a similar experience with this site?

[clanter]

check your state’s laws as some make it illegal for a company to charge a credit card prior to shipping

such as " California law prohibits merchants from charging a customer’s credit card until the merchant is ready to ship the merchandise"

normally a charge can not be disputed if more than 60 days have passed since you were billed.

There have been several charges that were made to me whereas the supplier had charged me but not shipped as the 60 day limit was approaching I spoke with them they as yours is saying oh it will ship in a few weeks. I said Fine but I am contesting the charge, which is the last thing they would want as the credit card processor will increase their fees on all credit card transactions. So they responded with we are issue a full credit today.

[lazaret]

Equizone is located in Europe.

[clanter]

Then You should have contested the charge Before the sixty day time limit. Contact the card issuer to see if they have restrictions for a merchant charging the account prior to shipping, some issuers have such restrictions

Also inquire if you can still contest the charge

Otherwise you wait until the merchant does if ever ship the product

[Louisthekingv]

I had a similar experience on a shorter time scale, but it was still months. However I was very persistent with following up, as soon as the date they promises had passed I would immediately email again. Just stay on top of it. I did eventually get my goods and do feel they were genuine that they didn’t have the stock, however I do think you run the risk that if you’re not on top of it they could fulfill newer orders first and/or forget yours. Not the way a business should operate by any means, but I would take the initiative if I were you and be all over it. Or, alternatively if you’re ready to cancel just be really persistent and firm that you’re not willing to wait and don’t take no for an answer. I had ordered from them previously with no delays. In the instance where the items were out of stock they did offer me the opportunity to cancel the order if I didn’t want to wait.

[Quickstar]

In the last few communications, I was persistent. I was finally notified that the boots are on their way to me. (Let’s hope they fit & that I like them.) I think your response was spot on.