I just purchased a new pair of field boots from the Ariat website, but accidentally ordered the wrong calf size, so I need to exchange them for the right size. Of course, this would require shipping them back to Ariat and placing an entirely new order as they don’t appear to do exchanges for online orders. Does anyone know if Dover would be likely to accept them for an exchange, despite having purchased them directly from Ariat?
Thanks for in advanced for any input!
No, they won’t. Why would they?
Just like how you can’t order a pair of Toms from their website and return them to Nordstroms…
Actually, Nordstrom would probably be delighted to help you with a situation like that.
However, given the complexity of returning a pair of boots I bought from Dover, to a Dover store (which I had been told I could do at the time of the order) last week, I find it very unlikely that Dover will be this accommodating. But good luck!
[QUOTE=Anne;8298184]
Actually, Nordstrom would probably be delighted to help you with a situation like that.
However, given the complexity of returning a pair of boots I bought from Dover, to a Dover store (which I had been told I could do at the time of the order) last week, I find it very unlikely that Dover will be this accommodating. But good luck![/QUOTE]
Probably right. Thanks!
Actually, Dover will likely take them. They will take back products that they carry even if it was purchased from a different retailer. I would call the 1-800 # to confirm but I have seen this done at the local Dover store.
Even if Dover will do this…it does not seem right to me to ask Dover to do it.
[QUOTE=Anne;8298184]
Actually, Nordstrom would probably be delighted to help you with a situation like that.
However, given the complexity of returning a pair of boots I bought from Dover, to a Dover store (which I had been told I could do at the time of the order) last week, I find it very unlikely that Dover will be this accommodating. But good luck![/QUOTE]
How does asking a store to take back a pair of boots that they didn’t even sell become a critique of the store’s customer service? Why in the world would you expect a store to exchange something they didn’t sell?
Nordstrom might do it, but Nordstrom’s return policy makes them chumps a lot of the time. Dover’s 100% satisfaction guarantee also makes them chumps to people who take advantange, but I just don’t see how not exchanging these boots is a negative about them.
[QUOTE=trubandloki;8299469]
Even if Dover will do this…it does not seem right to me to ask Dover to do it.[/QUOTE]
This was my point. (I am not familiar with Nordstrom’s return policy, just used it as an example). I don’t think it’s the right thing to do.
It isn’t. Dover’s return policy is very lax (as in, you could return something you purchased from them 10 years ago) but they need proof of purchase, which OP doesn’t have. So no, they wouldn’t do it. If someone saw an exchange like that happen at a store perhaps it was a purchase at a different (Dover) store, which is not a problem. You should be able to return anything you purchased from Dover at any location. I’ve gone to the Alpharetta, GA store, bought a bit I never got to use (pony passed away) returned it 2 years later (again, unused) at the Plaistow store in NH with absolutely no fuss. I didn’t have a receipt (who holds onto them for 2 years?!) but they were able to find my purchase history by asking me my last name / zip. This was a long time ago but their return policy has not changed in years.
Why would anyone think this is ok?
The ethics of this are whether the boots are used or not. Let’s pretend Dover/Nordstrom/whatever company accepts a return not purchased through that company. If merch is new, inventory would only change by a size adjustment, no money lost, and then they’d have a happy customer who would be much more likely to return. If they are used, it looks a little different.
No the ethics of this is you return it where it was purchased, not to a retailer that did not sell them to you. When making an online purchase, that is the gamble. She should have purchased them at Dover in the first place and got the proper fit.
[QUOTE=RugBug;8299509]
How does asking a store to take back a pair of boots that they didn’t even sell become a critique of the store’s customer service? .[/QUOTE]
Because I bought boots from Dover’s website. I had a devil of a time getting them to take them back, in a store, with proof of purchase and the order number. (At first they said no, and it took multiple calls to “headquarters” to get it done.) I’m pleased to see that other people on this thread have had positive experiences with returns there, but based on my most recent experience, I will use caution in ordering from Dover in the future. My point, which you seem to have missed, is that if Dover makes it that difficult to return something I DID purchase from them, I find it very unlikely that they will take back something they DIDN’T sell. That’s not an indictment of their service.
[QUOTE=Anne;8299800]
Because I bought boots from Dover’s website. I had a devil of a time getting them to take them back, in a store, with proof of purchase and the order number. (At first they said no, and it took multiple calls to “headquarters” to get it done.) I’m pleased to see that other people on this thread have had positive experiences with returns there, but based on my most recent experience, I will use caution in ordering from Dover in the future. My point, which you seem to have missed, is that if Dover makes it that difficult to return something I DID purchase from them, I find it very unlikely that they will take back something they DIDN’T sell. That’s not an indictment of their service.[/QUOTE]
Your post is a complaint against Dover because you had difficulties returning something. It is an indictment of their service. You clearly indicate in both posts that because you had difficulty doing something they should do, she will have difficulty doing something this is ethically questionable. You even state in your most recent post that you will use caution when ordering from them again because of your experience. Another critique of their service/policies.
Your argument sums up to be:
It’s completely missing the larger point that Dover is under no obligation to even consider the OP’s request. It has nothing to do with a difficult return you once had. IF the OP asked if it would be easy to return something she’d purchased from Dover…well, critique away.
I’m sorry, but there is NO WAY that Dover would be in the wrong for refusing to do as the OP would like them too.
OP: why did you buy directly from Ariat in the first place if a local store carries the same item? Was it a special order? Did Dover not carry that size?
why not just reorder your correct size from Ariat , and send the other boots back to Ariat so they credit your account at the same time ???
You did not buy them from Dover so they will not take them back. They need proof in their system (no matter how many years it’s been) that the merchandise was bought from them.
You bought from Ariat so it’s only proper that you send them back to Ariat, and get new ones from Ariat or, in the alternative send back to Ariat and go to Dover and buy new ones there in case there is a sizing issue and then you can exchange with Dover.
Dover’s return policy is very lenient, but they are under no obligation to accept for return, a pair of boots that they did not sell. Sure they can put them into inventory and possibly sell them, but Dover makes money by selling products at a markup from wholesale.
If you press, you can probably get Dover to take them and probably get you the right size, but it really doesn’t make it “the right thing to do.” If you were unsure of your size, you should have gone to a retailer (Dover or otherwise) and had a fitting.
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