Voice of dissent here, sadly.
My experience and a friends. She adopted several years ago, and was told “everything” about the horse, so sent a shipper sight unseen. Nobody from NV disclosed that her horse had extensive pin firing that wasn’t visible in any pictures. They did tell her “he’s never had a lameness issue.” Not a deal breaker, but still unfortunate.
I tried to adopt as well, and despite what the website says regarding pick up (7 days free and additional days at the facilities daily rate) I was told if I couldn’t get there by the weekend, tough cookies. Sadly my truck needed repairs and the commercial shippers I contacted couldn’t be there for nearly 2 weeks. Despite my total willingness to pay all his fees, I still got told no.
They have lovely horses, and do a GREAT job with them. So if you are closer than I am, go for it. But if you need to rely on a shipper, be prepared for difficulty.