Extremley disappointed with Ogilvy Equestrian

[YOLOpony]

I’m sorry, but I am not employed by Ogilvy.
I do, however, own 7 Ogilvy products and have always been satisfied with the product and customer service, so I was disappointed at the nature of the thread, as I have always had a great experience with them.

I am simply a loyal customer.

[wanderlust]

[QUOTE=YOLOpony;7558351]
I’m sorry, but I am not employed by Ogilvy.
I do, however, own 7 Ogilvy products and have always been satisfied with the product and customer service, so I was disappointed at the nature of the thread, as I have always had a great experience with them.

I am simply a loyal customer.[/QUOTE]

Be that as it may, you are not helping them one bit. After your posts, I would be even less inclined to purchase their product than I was after reading the original post.

[KateKat]

[QUOTE=kmcnam;7557886]
I would actually also like to point out that Ogilvy made a statement on their instagram a couple hours ago in regards to their recent increase in business with relation to their customer service.[/QUOTE]

I saw that too, and had to laugh. Maybe instead of instagramming and making excuses, actually make things right for your customers and reach out to them personally.

[YOLOpony]

I’m sorry you feel that way.
I just felt the comments about the social media were getting a little mean (and off-topic).

For sure, all companies can have glitches in customer service. The OP did get a phone call from the owner. That’s usually an acknowledgement of the customer’s concerns and attempt to fix things.

What happened during that phone call, we’ll never really know.

[KateKat]

[QUOTE=CaitlinandTheBay;7557880]
I’ve been on the fence of Ogilvy vs Ecogold. I really, really want a fun colored helipad. However, I’m certainly not willing to mess with the kind of shenanigans the OP went through.

Has anyone had their Ecogold covered? My mother is a seamstress and I’m sure she could do it in no time, but I’ve never had my hands on one. Do y’all think they’d cover well?[/QUOTE]

I don’t think you would have any issues covering the Ecogold. In fact, that is a great idea and I think I might ask my MIL to make me something! Its not a poofy pad at all (its more similar to a thicker, squishier Thinline with a fabric covering over it, if you’ve ever felt that). I feel like its worth a shot, especially if you’re looking for shock absorption versus changing saddle fit.

[PaintedHunter]

[QUOTE=KateKat;7558381]
I saw that too, and had to laugh. Maybe instead of instagramming and making excuses, actually make it right things right for your customers and reach out to them personally.[/QUOTE]

Right, exactly. Not everyone follows them on Instagram, and certainly potential new customers probably do not. They will have no idea - so did they put something on their website too?

[KateKat]

doesn’t look like it.

[trubandloki]

[QUOTE=PaintedHunter;7558396]
Right, exactly. Not everyone follows them on Instagram, and certainly potential new customers probably do not. They will have no idea - so did they put something on their website too?[/QUOTE]

Their website seems like it should be the first place they put that type of notice.

[gottagrey]

for me anytime I’ve ordered something it’s the lack of communication that galls me vs. delay in shipping. If I call or email a business I want a response in a reasonable amount of time. Silence is when I start to get really annoyed. I can see where if this company does a lot of business overseas then yes, there will be delays, but seriously when you have 24 / 7 access to a variety of media it’s no excuse. However, I will say that connections could be tricky at Rolex this year - some people had no problems w/ service mine was off and on.

[mvp]

[QUOTE=relocatedTXjumpr;7558047]
I noticed they said something on Twitter too…something like:

“Please bare with us as we are trying to handle the 300% increase in sales as best we can”…[/QUOTE]

“bear.”

You get what you pay for, friends.

[fordtraktor]

mvp, they are inviting us to a striptease, aren’t they? :lol:

[hj0519]

[QUOTE=mvp;7558462]
“bear.”

You get what you pay for, friends.[/QUOTE]

To be fair, that’s not actually what Ogilvy said, though what they did say wasn’t without errors.

Hi Everyone! Just a heads up that we are very busy right now. Our brand has exploded and we are a bit behind. We are adding staff in customer service & production and are just trying to find the right fit (good people are hard to find) There are only 2 of us that answer the emails, enter orders and return phone calls and I (Kristy) just do the social media and occasionally answer emails when we are really busy and I don’t even work in the office so please be patient. We are so happy you like our product and we are dong everything we can to get it to you.

[roamingnome]

Wow, 5 pages!

Thanks for all the positive Ecogold reviews, I’ll be looking into those for sure

[Mayaty02]

[QUOTE=roamingnome;7558489]
Wow, 5 pages!

Thanks for all the positive Ecogold reviews, I’ll be looking into those for sure :)[/QUOTE]

I LOVE my Ecogold pad…

[alto]

[QUOTE=roamingnome;7558489]

Thanks for all the positive Ecogold reviews, I’ll be looking into those for sure :)[/QUOTE]

A sound decision.

Extremely disappointed - seems a lot of outrage when you’re out zero $
Maybe read some of the I bought a custom saddle for 5K & it doesn’t fit my horse threads for a little perspective …

Somehow I suspect that if Ogilvy rescinded the offer of your “free” custom pad, it had more to do with customer communication than because Ogiilvy is an absolute shite company that only lives to disappoint wannabecustomers …

When did email followed by phone confirmation or the reverse become so onerous & physically taxing???

'an those that want to make something relevant out of misspellings & punctuation/grammar faux pas on Twitter - really!

Disclaimer:
I don’t currently work for Ogilvy Equestrian Inc.
I have never been employed by Ogilvy Equestrian Inc. in any capacity.
I do own 3 plain pads of surpassing quality.

[alto]

[QUOTE=roamingnome;7558489]

Thanks for all the positive Ecogold reviews, I’ll be looking into those for sure :)[/QUOTE]

A sound decision.

Extremely disappointed - seems a lot of outrage when you’re out zero $
Maybe read some of the I bought a custom saddle for 5K & it doesn’t fit my horse threads for a little perspective …

Somehow I suspect that if Ogilvy rescinded the offer of your “free” custom pad, it had more to do with customer communication than because Ogiilvy is an absolute shite company that only lives to disappoint wannabecustomers …

When did email followed by phone confirmation or the reverse become so onerous & physically taxing???

'an those that want to make something relevant out of misspellings & punctuation/grammar faux pas on Twitter - really!

Disclaimer:
I don’t currently work for Ogilvy Equestrian Inc.
I have never been employed by Ogilvy Equestrian Inc. in any capacity.
I do own 3 plain pads of surpassing quality.

[kmcnam]

Ogilvy is Canadian after all, so I’m sure they’re sorry. :lol:

[Pennywell_Bay]

[QUOTE=YOLOpony;7558270]
. The commentary, regarding Ogilvy’s Twitter is ludicrous and off-topic. Twitter is marketing. Everyone knows that. You can’t complain, on one hand, that a company isn’t responsive, then attack them for creating relationships with customers. QUOTE]

sigh. They should be concerned about KEEPING the customers that had/have orders as they grown their business. Def NOT off topic.

[eclipse]

[QUOTE=YOLOpony;7558351]
I’m sorry, but I am not employed by Ogilvy.
I do, however, own 7 Ogilvy products and have always been satisfied with the product and customer service, so I was disappointed at the nature of the thread, as I have always had a great experience with them.

I am simply a loyal customer.[/QUOTE]

And while you are happy with them this person is not! Are you really saying that nobody has any right to complain publicly about bad service ever? You can bet your last dollar that if I was treated anything like the op was I’d be letting as many people know as I could…it was simply bad faith for the owner to say one thing and then go right back on his word. While they might be experiancing growing pains, there is just no excuse for that kind of treatment…none at all!

[independentlyawesome]

[QUOTE=YOLOpony;7558270]
I came here to read the thread, after seeing it mentioned elsewhere online.
After reading it, in its entirety, I find threads of this nature to be hugely irresponsible. Skewering a company for what a stranger on the internet is CLAIMING to be TRUE isn’t at all fair.

Mentioning specific employees, without knowing circumstance or job description could jeopardize someone’s employment or reputation. The commentary, regarding Ogilvy’s Twitter is ludicrous and off-topic. Twitter is marketing. Everyone knows that. You can’t complain, on one hand, that a company isn’t responsive, then attack them for creating relationships with customers. Pick a horse and bet on it.

I think people need to put their torches and pitchforks away, on this one. This is one person you don’t know, who has told only her side of the story.[/QUOTE]

No one would get fired after a thread like this unless their job was already on shaky ground. I’d love to see someone try to fire the owner, though!

Every company gets good & bad reviews online. It’s up to the educated consumer to draw their own conclusions from that. Much of my choice to support local businesses is due to their customer service. I avoid other local businesses who don’t have helpful, skilled, & pleasant staff.

I would certainly not be placing an Ogilvy order anytime soon, as they admit they’re overwhelmed. Sub-par products and customer service happen when a business is overwhelmed.