Just an FYI - We purchased the ATV-5 in December, 2019 from the company and it was supposedly new. We’ve used it less than a dozen times and now the tire won’t hold air anymore because, upon inspection, the tire was manufactured in 2010. So, we purchased a “new” piece of equipment in 2019 with a tire left over from 2010. We contacted the company and were told that we are outside of the 1-year warranty. Buyer beware.
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Are you sure the leak is from the tire itself? I found that my arena groomer tire air leak was coming from the valve stem of the tube rather than the tire. I am not defending the fact that EZ Groomer installed a 10 year old tire on a new piece of equipment. Is yours a tubeless or tubed tire?
Tubed. It needs a new inner tube. For a $7 part, the EZ Groomer rep that my husband is dealing with is instead telling us that it is slander to warn other consumers about their product and customer service. Buyer beware.
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Not an attorney, but do know that Slander can’t be proven if the statement is true. Document everything with pictures and receipts. Then, if you were me, I’d send a certified, hard copy letter to the sales rep, and whomever else you can find name and address for using WWW --president, customer service, local representatives, anyone, everyone you can think would have an interest in keeping this out of the public eye.
Be concise, be clear: You bought the item (date). Item was represented as being “new” and manufactured in 2019. Subsequently you have found the tires to be from 2010. You believe this is deception. You would like (well, what do you want? I’d ask for 1/2 cost of new tires because you have had and used these tires for a year).
Then, tread lightly here --state that should the company fail to respond to discuss the deception, you will have no other recourse than to post this deception (keep using that word) on every horse and farm related site on the WWW to warn others that the product is not as represented.
And finish with you hope there can be a reasonable solution to the issue and your contact information.
Attach documentation --pictures etc.
Remember, it isn’t slander if it is true (and besides, the rep is talking about liable, not slander --slander is when you SAY something; liable is when you write it.)
Anyway, that’s what I’d do --although, I’ve found just writing the first two paragraphs without the threat to post all over the web to be enough . . .might just ask nicely the first time (go up the food chain from the rep) --and the second letter, get tougher.
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I’m not going to pursue it - I don’t have the time to do so for such a small amount - we will just replace the tire. I just wanted to warn other consumers about this company, their business practices, and their “customer service”.
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So the slander lawsuit threat by the EZ Groomer service rep was relayed to you by your husband. How heated on both sides was the phone call? How aggressively was the service rep talked to? It’s entirely possible that the service rep has a recording of the conversation that he can produce.
A service rep should have enough training and experience to know to keep cool and not threaten a customer, and that response was wrong. But unless you were listening to the conversation yourself, I’d steer clear of widely maligning the company on line, as it could backfire. I think you have made a wise choice to stop.
I am not sure the matter of how heated the phone call got matters here if some basic things are factual.
The product was purchased brand new on X year.
Tire failed on X+1 year.
Tire was manufactured on X-10 year.
Manufacturer refuses to do anything about tire that is X-11 years old on a product that is X+1 year old.
It was actually an email exchange. My husband contacted the company and explained the issue. The response back was that they wouldn’t do anything to remedy the situation because it is now outside the 1-year warranty period. My husband responded that he was very disappointed and would be sure to let other consumers know about our experience. The response back from the company was that to do so is slander.
Once more, I’m not looking to do anything but warn other consumers about our experience with this company. And I’m not worried about being sued for slander because we have pictures of the date stamped on the tire.
