Goodbye Smartpak

[RainWeasley]

@Backstage

I know you have stepped away, but if you do come back, I think it may be that the death of your horse suggested to SmartPak that you weren’t seeking to return the blankets and obtain a refund because of a product quality issue, but because they weren’t needed any longer. While you know that the blankets failed early and that the death of your horse was a separate issue, SmartPak doesn’t have that first hand knowledge. I suspect they have had many people try to abuse the policy, and may be implementing certain strategies to cut down on that. Your particular situation, especially given the time lag involved may have raised a red flag. While you still may not feel its fair, I think it may explain why other customers had multiple options while you were only given the replacement option.

I feel like this is probably what happened, after reading the whole thread.

[Vindicated]

@Backstage

I know you have stepped away, but if you do come back, I think it may be that the death of your horse suggested to SmartPak that you weren’t seeking to return the blankets and obtain a refund because of a product quality issue, but because they weren’t needed any longer. While you know that the blankets failed early and that the death of your horse was a separate issue, SmartPak doesn’t have that first hand knowledge. I suspect they have had many people try to abuse the policy, and may be implementing certain strategies to cut down on that. Your particular situation, especially given the time lag involved may have raised a red flag. While you still may not feel its fair, I think it may explain why other customers had multiple options while you were only given the replacement option.

THIS…
Is a very valid point