Interesting observations, but this one “They take pride in their work and they do it well even when nobody is looking.”
is a view through rose colored glasses.
I have seen grooms - when they believe no one is looking, or no one else is at the barn - hit (with closed fist) horses directly in the face, completely unprovoked. I have seen them spray horses in the face with water, and although the horse raises his head, pulls back in the cross ties and begins to slip on the wash rack, continue to do it after being told to stop. His response ? “Horses are food. I don’t care.” Would he pay the vet bill if the horse was injured ? I’ve seen grooms walk carefully and quietly while approaching a hesitant horse in the turn out. The horse ran from him each time he came near. The groom was patient, and waited for the horse to settle. Finally the groom got close enough to snap the lead rope on to the halter. It appeared to be a lesson in quiet patience and earning trust. As the groom turned to lead the horse to the gate, and the horse obediently and quietly followed him, the groom suddenly turned around to the horse, and repeatedly hit him with the lead rope, jerked hard several times on the halter. and hit him with closed fist on the neck… The horse, of course, backed up to get away, and the groom followed him, jerking on the halter, and repeatedly struck him. The groom only stopped when he heard my voice, yelling at him from far away, to stop beating up the horse. He had no idea I was on the property, and had witnessed the entire scene.
Each one of these situations (and there are more) happened with three different grooms, when they believed no one else was at the barn (early morning) or in a place where they thought no one could see them. These grooms work at a high end h/j barn, and are mostly unsupervised. They are part of the reason I will never, ever use a groom, unless it is a particular person (and friend) who is a professional groom and with whom I would trust with my own life. She stays in hotels during shows, and is well looked after by the trainer and clients.
There are good grooms and bad, but the bad ones keep their jobs for years because the trainer doesn’t know what goes on, thinks it will be too hard to find a new one and so gives his/her long time employee a pass. Added on to this is the concern that if the groom is fired, there is risk of retaliation against the horses. Granted this is a cultural problem, but one that most certainly exists.