[QUOTE=UlysMom;7866917]
Any organization that touts itself as professional does not appear on anonymous BB’s and get into a pissing match with former clients. That, in and of itself, would stop me from ever hiring that company, regardless of any accusations others may have posted.[/QUOTE] How should a person or business go about disputing what is being written about them on a bulletin board? It’s ok for a coth poster to rant about a business, but not ok for that business to give their side of the story?
There’s a professional way to handle things. This wasn’t professional. That’s all I am saying. For me, that says a lot. Everyone is entitled to their own opinion.
[QUOTE=UlysMom;7866943]
There’s a professional way to handle things. This wasn’t professional. That’s all I am saying. For me, that says a lot. Everyone is entitled to their own opinion.[/QUOTE] What is the professional way this business should proceed then?
:winkgrin:I have a question for Wellington Equine Express. Are your associated with any other horse hauling business and use their drivers to transport for you? :winkgrin:
On The Road Again, we do not broker out transports, if that is the question you are asking. Nor are we affiliated with any other transport companies.
If you have any further questions regarding our company, please feel free to contact us directly. You can get our contact information from our website.
[QUOTE=Wellington Equine Express;7866822]
She insisted that we pick the horse up, even though it was 8:30 at night and we were only going 100 miles south and would be laying the horses on board over for the night. [/QUOTE]
Which is it, Wellington? Is it really that tough to keep your story straight?
Simkie, we have told our side of the story.
If you have any questions please feel free to contact us directly. If you were in the shoes of a transporter for even a short period of time, you would know that some customers are just unrealistic in the transporting of the equine on board and do not have any regard for the drivers or the equine.
Ultimately, regardless of the time frame of a transport, the ultimately goal should be the safety and well being of the equine on board. The transporters are in route picking up and delivering horses, if the customers want to pay for a direct pick-up and delivery, we will gladly reserve a whole trailer for transporting. Obviously that was not the case in this situation.
[QUOTE=Wellington Equine Express;7867844]
Simkie, we have told our side of the story. [/QUOTE]
Two different versions of it, even! :lol:
First you say that the horse overnighted on the rig. Then you say the horse was off loaded at a mare motel.
Perhaps you would be more believable to me and others if you could at least stick to the same versions of events. Because coming up with something new like above makes you look VERY bad.
[QUOTE=ToN Farm;7866947]
What is the professional way this business should proceed then?[/QUOTE]
You deal with the client directly. There will always be people in the world who will complain about service, and in the digital age it’s that much easier. It’s common knowledge that a customer is far more likely to provide feedback if they had a negative experience rather than a positive on. Getting slammed publicly is part of doing business - no matter how great you are, you will have to deal with this kind of thing eventually.
You have a plan to deal with it. You reach out, ask to follow up and deal with it as grown-ups. You don’t go on rants, providing private details of business interactions on public BBs.
IMHO anyway.
:yes: Wellington Equine Express, Guess I should’ve worded my question differently… So here’s my question, Do you ever or have you ever used the drivers that are leased on to another hauling company to transport horses? :yes:
You are talking about two different hauls, the Utah horse was taken off the trailer for the evening and overnighted. The horse in Florida was on a trailer for the evening.
[QUOTE=Wellington Equine Express;7868529]
You are talking about two different hauls, the Utah horse was taken off the trailer for the evening and overnighted. The horse in Florida was on a trailer for the evening.[/QUOTE]
Funny, because earlier you said it was the Utah horse that was left on:
And it JUST SO HAPPENS that you’ve had two trips with unhappy customers where you pick up a horse, haul it 100 miles to the south and stop for the night? Sure seems odd.
Not even to mention that you’ve admitted to TYING a weanling that’s not even halter broke in the trailer. Are you crazy?? You’re just lucky he didn’t break his neck, because that’s a damned fine way to kill a foal.
Wellington, this thread is now the #1 hit on a google search for your company. Your posts here are NOT helping your public image. In fact, I’d say that anyone smart enough to google you will not book with you. Probably time to stop digging that hole.
When I read Wellington Equine Express’ complaint about the foal not tying, and resolving the rearing problem by tying him down, I shuddered. I totally agree with Simkie; that is a damned fine way to kill a foal, and the fact that he only had minor injuries is simply blind luck. Based on that though, I disagree with Simkie that you should quit posting, because I think having people find out exactly what could be in store for their horses by using your transport company is truly humanitarian.
I have done a lot of hiring of haulers, and I have never had a hauler not give me a pickup date. We all agree that there needs to be flexibility about the exact time but a shifting of the date? Not so much, and if it has happened, I have always had substantial notice.
[QUOTE=clint;7868583]
Based on that though, I disagree with Simkie that you should quit posting, because I think having people find out exactly what could be in store for their horses by using your transport company is truly humanitarian. [/QUOTE]
:lol: I suppose that is a good point, although I imagine the damage has already been done.
I figure these guys will abandon the name and come out with something new. Just in case that happens, here’s the DOT number and insurance number for Wellington Equine Express/Ken Koch:
DOT # 2526833 / MC # 878033
I assume that can all be reused for their new company name?
Oh, wow, this is awesome, too:
https://ai.fmcsa.dot.gov/SMS/Carrier/2526833/CompleteProfile.aspx
Operating without a CDL
No or defective trailer brakes
FABULOUS. Just what I want to see with someone hauling my horses!!
ETA: more info from the DOT site. Plate number on the Ford truck is 470QEH (Colorado plate)
Plate number on the trailer is 045FYP (Kansas plate)
Violation was in Washington in Sept of this year.
Agree completely with toady
We will no longer be commenting on this blog to be continually attacked for telling our true side of the story. We do not have to defend ourselves to you bloggers that have nothing better to do but bash legitimate companies. Maybe you should look into all the horse transporters and see how many of them are actually running legal. A DOT number does not authorize a horse transporter to transport over state lines, it gives them authority to transport within 100 miles of their home base. They must have an active MC number to transport more then 100 miles from their base location or over state lines. Maybe you can take some of your energy and focus it on the transporters that are running illegal.
As far as the colt is concerned, it was a 15H colt and the Owner who purchased the colt instructed us to tie it. Had we not tied him, he could have done more harm to himself. Had the colt been properly prepared for this transport by Gayle, who started this blog in the first place, as she had a month and half to work with this colt, the situation could most likely have been avoided. But as you are all experts in transport, you should know, that horses are very unpredictable and we have no way of knowing how they will react on a transport.
And Simkie, learn how to read, it was a battery in a breakaway box that went bad, not the brakes.
[QUOTE=Wellington Equine Express;7869194]
And Simkie, learn how to read, it was a battery in a breakaway box that went bad, not the brakes.[/QUOTE]
Oh? Please go to the DOT website and show me where it says that. Be sure to log out of whatever account you have with them as a hauler, so you can be sure to see what I do.
Because what I posted above is copied from there. There IS no further information. All people know when they look up your DOT is you had an unlicensed driver with an unsafe rig.
This is quite the shitstorm, Wellington. It was just angry people railing against your company until you showed up, but YOUR posts are what’s really driven the point home–you are unprofessional, a bad horseman and a liar. I’m thrilled that you joined the party, so your potential customers can really see what they’re getting if they hire you.
And, just for giggles, I’m going to quote all your posts here, just to keep you honest. I expect someone like you will figure out how to use the delete button eventually (although maybe I’m giving you too much credit, since you can’t even manage to keep your various stories straight.)
[QUOTE=Wellington Equine Express;7866822]This is a formal state as to the false posting that Gayle Atkins has posted again my company. Gayle Atkins has lied and continues to lie about my company and this transport. We were contracted for this transport and we had a colicky filly (from Virginia) on board that needed to be delivered to it’s owner. The decision was made to deliver the filly and we would have to cancel the transport of the Colt to Montana for it’s owner to pickup from Canada or send another trailer. The Owner of the colt agreed to the 20’ enclosed stock hauler (please feel free to see pictures on our website) and we closed the gate to give the colt a 7’ box stall. Gayle was the breeder of this horse and did not properly prepare the colt for this transport, he was not halter broke, nor was he ever loaded in a trailer, therefore it caused the Colt to have anxiety during the transport and he was rearing up in the trailer and broke a halter as well. Gayle insisted that the Colt be untied and we eventually had to tied the colt to keep him from rearing up in the trailer. The injury he received was not life threatening and did not require stitching, as we had an emergency vet look at the Colt while in transit. The colt was taken off the trailer EVERY night as we told the Owner we would do, as he had a time frame to meet us and he needed us to keep the colt the extra days until he could meet us on the US side of the border. We NEVER said it was a 7 horse slant trailer, as the trailer that was initially in transit was a 6 horse slant. Gayle was insisting that we but the colt and another filly in one slant as she stated “we do it all the time”, we informed her that our company would not do this. When the driver arrived and was ready to load the colt and the filly that Gayle added to the trip, he had to stop Gayle from using a whip to try to load the horses as she was scaring the colt and the filly, again , she did not like this. The colt reared up on the driver as well when being reloaded after being in a mare motel for the night, and broke the driver’s finger, requiring us to route the driver back to Colorado for medical treatment, once the horse was delivered to his owner. We have been in touch with the Owner of the Colt on several occasions, as recently as two days ago, the colt is doing fine and has adjusted well. And again Gayle has lied, the Owner indicated that NO conversation about surgery has been discussed with Gayle, nor is surgery need for the cut the Colt received from rearing up. I would hope that in the future, people would reach out to a company and find out the truth before blogging negatively.
As for the post of the lady with the transport from UT to CA, that said we showed up two days late for a transport, we NEVER book an exact date for a pickup unless we are paid accordingly for it. This customer changed her pickup date several times and as result of the above injury to the driver we had to re-route a different driver to pickup her horse. She insisted that we pick the horse up, even though it was 8:30 at night and we were only going 100 miles south and would be laying the horses on board over for the night. The driver then took two hours the following morning to have a weanling loaded and had to deliver the weaning before the other horses on board. The customer insisted that our driver, now at 11:30 at night, deliver her horse. So it was at the fault of the customer that that horse was delivered at 11:30, who no regards for our driver or the other equine on board. Our normal delivery hours are 7 am. to 7 pm. This is the other side to the story.[/QUOTE]
[QUOTE=Wellington Equine Express;7866929]April, you too should tell the truth. You were informed that I left Wellington FL at 11 am heading to Ocala FL to deliver a horse and then I would be en route to Deland to pickup your horse.
When I arrived, I had to walk 1/2 mile up a drive to pickup your horse that was supposed to be walked out to me. Additionally, you were to have two bins at the end of the drive for me to load, not 5+ bins that I had to walk a half mile back up the drive to load, we are not a moving company, we are a horse transport company. When all was said and done it was 8:30 pm. At this time you spoke with me and I informed that I would not be driving all the way back to Davie, FL and that I would be delivering your horse in the morning between 6-7 am, of which you agreed to. You were also given the option of me unloading the horse and picking it up at a later date or cancelling the transport all together. Your horse was delivered at 7:30 am when all was said and done. And very well taken care of.
You cannot expect myself or any other transporter who is driving under DOT regulations to drive more than the allotted 11 yrs. In addition, you are putting your equine as well as the driver in danger because you want them to drive when they are completely worn out. You started calling my home office a 5 am in the , as is was 5 am in the morning, it is a home office and other people in the household were sleeping. This is unacceptable behavior and harassment.
Our first concern is the safety and well being of the equine in our care, not the fact that an owner is completely unreasonable and wants to put the horse and driver in danger by their selfishness.[/QUOTE]
[QUOTE=Wellington Equine Express;7867565]On The Road Again, we do not broker out transports, if that is the question you are asking. Nor are we affiliated with any other transport companies.
If you have any further questions regarding our company, please feel free to contact us directly. You can get our contact information from our website.[/QUOTE]
[QUOTE=Wellington Equine Express;7867844]Simkie, we have told our side of the story.
If you have any questions please feel free to contact us directly. If you were in the shoes of a transporter for even a short period of time, you would know that some customers are just unrealistic in the transporting of the equine on board and do not have any regard for the drivers or the equine.
Ultimately, regardless of the time frame of a transport, the ultimately goal should be the safety and well being of the equine on board. The transporters are in route picking up and delivering horses, if the customers want to pay for a direct pick-up and delivery, we will gladly reserve a whole trailer for transporting. Obviously that was not the case in this situation.[/QUOTE]
[QUOTE=Wellington Equine Express;7869194]We will no longer be commenting on this blog to be continually attacked for telling our true side of the story. We do not have to defend ourselves to you bloggers that have nothing better to do but bash legitimate companies. Maybe you should look into all the horse transporters and see how many of them are actually running legal. A DOT number does not authorize a horse transporter to transport over state lines, it gives them authority to transport within 100 miles of their home base. They must have an active MC number to transport more then 100 miles from their base location or over state lines. Maybe you can take some of your energy and focus it on the transporters that are running illegal.
As far as the colt is concerned, it was a 15H colt and the Owner who purchased the colt instructed us to tie it. Had we not tied him, he could have done more harm to himself. Had the colt been properly prepared for this transport by Gayle, who started this blog in the first place, as she had a month and half to work with this colt, the situation could most likely have been avoided. But as you are all experts in transport, you should know, that horses are very unpredictable and we have no way of knowing how they will react on a transport.
And Simkie, learn how to read, it was a battery in a breakaway box that went bad, not the brakes.[/QUOTE]
The tone of the replies is eerily familiar to those I got from the barn company that took my money and ran. Everything was the customers fault! Very unprofessional.
Dawn AKA Wellington Equine Express
Dawn AKA Wellington Equine Express is a thief, liar and scam artist. Don’t let her haul your horses & if you’re a driver don’t drive for her.:disgust:
Bravo!
[QUOTE=clint;7868583]
When I read Wellington Equine Express’ complaint about the foal not tying, and resolving the rearing problem by tying him down, I shuddered. I totally agree with Simkie; that is a damned fine way to kill a foal, and the fact that he only had minor injuries is simply blind luck. Based on that though, I disagree with Simkie that you should quit posting, because I think having people find out exactly what could be in store for their horses by using your transport company is truly humanitarian.
I have done a lot of hiring of haulers, and I have never had a hauler not give me a pickup date. We all agree that there needs to be flexibility about the exact time but a shifting of the date? Not so much, and if it has happened, I have always had substantial notice.[/QUOTE]
My experience with Wellington Equine Express remains one of the, if not the worst experience I have ever had with a ‘support business’ in any industry. Since they are posting on this forum now I finally know exactly what happened to that poor colt who goes in for surgery to repair damage from the haul. More later.
