This is just a pointless vent, but I feel that people who provie a service should act in a professional manner and I am amazed at how rude some people can be. I usually take Carl up to Petsmart for grooming, as if you get the right person they tend to do a decent job. Unfortunately the girl I usually use is no longer there and I was assigned someone else who I’ve never seen there before.
I go to drop him off and immediately notice she has an attitude. I’m standing there saying to myself “Please don’t let her be who our appointment is with” and sure enough, she walks over.
She then had an attitude while I was explaining what we wanted, saying it simply can’t be done with his coat. Um… ok lady, look in the computer. It’s exactly what we had done last time. Upon looking it up she still says that he needs some other service which will cost more (next level up from using the ferminator apparently…?). I explain that he has less undercoat now than he did last time he was in (We have taken him to a “do it yourself” grooming place inbetween professional grooming appts and I give him a full bath and spend a couple hours brushing/blowing the undercoat out) and they were able to do it but ask how much more it will cost. She throws her hands in the air and says that she knows what the computer says but she does not think that will be enough so I either leave or trust that she knows what she is doing. I again ask how much it will cost, stating that I paid $116 last time and I needed to know how much more I was going to have to pay. She sighs loudly, stands there for a minute going through her computer, and responds that it will be $128. (Sorry it seems to be an inconvenience to look up pricing… but I’m not going to leave my dog for a service with no idea what it will cost. I didn’t want to come back and find out I was being charged something much higher). She then stated that if I brought him in every month it would be cheaper since it would only be $94 and I respond that it really is not cheaper, as I would be spending $94 every month vs $128 every 3 months. She just rolled her eyes and said “Well I’m not going to keep arguing with you” and went to take him in the back.
I was so, so tempted to just walk out of there with the dog. Her attitude really rubbed me the wrong way. If it had been super busy, I could have understood her having a rushed attitude or something. But it wasn’t. I was not at all impressed with her professionalism.
Did I have a little snark when dealing with her? Yes, but only after I was met with attitude. I have no idea how good of a groom job she does. I really really hope that she is more professional with her grooming than with her people skills. She estimated 3-5 hours… so we’ll see. I’m considering just learning how to groom myself. It would save money and potential frustration!
