I hve a store on EBay. 100% clean feedback. Yes returns are a pita, but that BANNED from buying from me button works great for customers that fit idiot buyer description. Return something for cause? No problem. Ones that get snarky Or return something do to overdose of idiot brain get added to the list… Never to be heard from again. Sucks to get taken but it only happens one time per buyer.
Accepting returns from Idiots is just part of doing business with a company that can put your for sale stuff in front of millions of people. One has to be exceptionally careful in descriptions-forget to cross that T – someone will call you on it, hoping to get a bargain.
But 99% of my sales are a happy occurance.
I figure 10% goes to fees, and figure that into my pricing. I do fixed price only-an auction is just a waste of time.
Now I buy most of my supplies on EBay and run into a small number of idiot sellers also. But mostly they are solid people.
They tried to make Ebay another Amazon, and failed. Screwing all those small sellers in the process, forgetting the business model that got them famous in the first place.
But having tried Etsy and a fair number of other sales sites it’s still my first choice.
And have never seen so many idiot buyers that show up on FB. All wanting something for nothing - and a brand new spiffy something at that.