Is it a Mac problem that I can't log in to NBC Live Extra?

[Equibrit]

Yeeeeeeeeeeeeeeeeeeaaaaaaaaaaahhhhhhhhhhh !!!

SUCCESS !!!

Re-installed Flash Player as instructed by the Flash Player help/support site (follow step by step)

Uninstall; http://help.adobe.com/flashplayer/kb/uninstall-flash-player-windows.html

Install:http://get.adobe.com/flashplayer/

Thanks Kwijibub.

[Tonkafriend]

@TheHorseProblem;6460761

I give up. The iPad app doesn’t work either.

Really? It’s working for both me and my husband on ours. Try closing everything that’s running in the background and shutting down your iPad. Then start it back up again and see what happens.

[TheHorseProblem]

[QUOTE=Equibrit;6460807]

Re-installed Flash Player as instructed by the Flash Player help/support site (follow step by step)

Uninstall; http://help.adobe.com/flashplayer/kb/uninstall-flash-player-windows.html

Install:http://get.adobe.com/flashplayer/

Thanks Kwijibub.[/QUOTE]

You did this on a PC or a Mac? Because the uninstaller is for Windows.

[Equibrit]

On a PC.

Mac uninstall; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

[Equibrit]

Just got this from NBC;

NBC Olympics, Jul 27 03:09 pm (EDT):
Please try the following steps to resolve your authentication issue:

(1) CLEAR FLASH CACHE ON YOUR MAC OR PC.

Go to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

–> First go to the Global Storage Settings tab (Folder with globe behind it)
–> Set the slider to 100KB
–> Make sure “Allow third-party Flash content to store data on your computer” and “Store common Flash components to reduce download times” are both checked.
–> Second go to the “Website Storage Settings” tab (Folder with green arrow).
–> Click “Delete all sites”
–> Click Confirm

(2) YOU NEED TO MAKE SURE YOU ACCEPT THIRD PARTY COOKIES.

MAC USERS:

FIREFOX BROWSER (FOR MAC USERS)
Click on “FIREFOX” (at the top left of screen)
–> Preferences
–> Privacy tab
–> Open drop down next to “Firefox will:” and set it to “Use custom settings for history”
–> Make sure “accept cookies from sites” is checked
–> Make sure “Accept third-party cookies” is checked
–> Keep until: “they expire” (in drop down)

SAFARI BROWSER (FOR MAC USERS)
Click on “SAFARI” (at the top left of screen)
–> Preferences
–> Security Tab
–> Accept Cookies (check “Always”)

CHROME BROWSER (FOR MAC USERS)
Click on “CHROME” (at the top left of screen)
–> Preferences
–> Scroll to bottom of page and click on “Show Advanced Settings”
–> Privacy –> Click on “Content Settings”
–> Cookies – >Check “Allow local data to be set” also make sure “Block third-party cookies and site data” IS NOT CHECKED.
–> Click “ok” at bottom of page.

PC USERS:

INTERNET EXPLORER (FOR PC USERS)
–>Click on Tools
–> Internet Options
–> Privacy Tab
–> Click the Advanced button in center of page
–> Make sure the radio button next to Accept is checked below “First-party Cookies” and “Third-party Cookies”
–> Click “OK”

FIREFOX BROWSER (FOR PC USERS)
–> Click on FIREFOX (top left of screen)
–> Click on Options
–> Click Privacy Tab
–> Open drop down next to “Firefox will:” and set it to “Use custom settings for history”
–>Make sure “accept cookies from sites” is checked
–> Make sure “Accept third-party cookies” is checked
–> Keep until: “they expire” (in drop down)
–> Click “Ok” at bottom

SAFARI BROWSER (FOR PC USERS)
–> Click on the wheel on the top right, below the X in the red box
–> Click Preferences
–> Click the Privacy Tab
–> Block Cookies: click “Never”
–> X out of pop up

CHROME BROWSER (FOR PC USERS)
Click on the wrench at the top right of the screen
–> Settings
–> Scroll to bottom of page and click on “Show Advanced Settings”
–> Privacy – Click on “Content Settings”
–> Cookies – Check “Allow local data to be set” also make sure “Block third-party cookies and site data” IS NOT CHECKED.
–> Click “ok” at bottom of page.

Go to NBCOlympics.com and try to log in.

Regards,

NBCOlympics.com Support

[TheHorseProblem]

Thank, Equibrit. I followed those instructions and NADA.

:mad::mad::mad::mad::mad:

[Equibrit]

I got those after I’d already fixed the problem. NBC questioned me on the fix and then those instructions turned up. I thought they’d be a bit more turned on than that !
Between the time I first had a problem and re-installing Flash the version went fron11.3.300.256 to 11.3.300.258 - strange huh?

[TheHorseProblem]

Still no luck on my desk top Mac, but the iPad app is working now.

But only if I had wanted to stay up all night and watch it. Still no replay.

[HCF]

[QUOTE=TheHorseProblem;6462561]
Still no luck on my desk top Mac, but the iPad app is working now.

But only if I had wanted to stay up all night and watch it. Still no replay.[/QUOTE]

The replay of the entire day’s dressage is now available to watch on NBC Live Extra. I’m watching Boyd now…

[Indy]

I can’t get on with my Macbook either. My DH’s PC laptop works, our PC desktop works, and my iPhone works, but not Macbook.

I was watching on the PC this morning but the feed kept breaking up and stuttering at important parts. My iPhone has been great, though because I can walk around the house with it - propped it up against the glasses in the cupboard and watched Olympics while I washed dishes; set it on the towel rack in the bathroom and watched the Olympics in there too. It’s really rather convenient.

[Lord_Helpus]

@TheHorseProblem;6460188

I have tried that to no avail.

Equibrit, my computer meets all of those requirements.

Peggy, Firefox doesn’t work either.

:dead:

I have the EXACT same problem and I am on a PC. I have all the required programs/versions, memory, DISH package, etc. I have called DISH and they basically said it was not their problem.

Since misery loves company, I feel better knowing I am not alone.

EDITED TO SAY: I officially love Equibrit. I followed the directions (amazing, but true) and everything is now hunky and dorrie!!!

I have been authenticated and NBC is awaiting my choice of Live Streaming.

[Most of the “things to do” had already been done. But I WAS blocking 3rd party cookies. And THAT was the problem!!!] SOOOO simple yet so frustrating.]