Letting my long-time farrier go - suggestions for an easier conversation?

I’ve found a new farrier with whom I’m very happy. My original/still current farrier, who has been with me for twelve years, will be here next week. I plan to deliver the news in person rather than making a follow-up appointment, which seems a little kinder than calling before next week’s appointment or sometime afterward to cancel (forever).

As quick info for those who will understandably skip the TLDR portion, new farrier has started trimming two of my horses, and I’ve kept Farrier1 on the other two. To be… nice? It’s kind of a pain to have two farriers, though, especially when I would prefer that Farrier2 do them all. Any suggestions for how to frame this conversation? I can certainly handle this unhappy job, but if anyone has suggestions I hadn’t thought of, I’m all for hearing them.

TLDR, Background: Farrier1 has been with me for twelve years. As a first-time horse owner in a sport-horse desert, since there are so few options where I live I was happy to have any farrier. I have four horses; two are retired and all are barefoot. I don’t ride frequently enough or do anything that rises to the level of needing shoes.

As years passed and I learned more about hoof care, I became increasingly unhappy with Farrier1’s trims. I eventually met and became acquainted with a veterinarian from an adjacent county. She was previously a farrier herself and dislikes “all” the farriers in the area (which encompasses multiple rural counties across two states). Recently, Farrier2 came to this area, and my vet acquaintance said he was “actually pretty good” and the only one she’d recommend. I called him; I like him and started having him do two of my four who have had chronic issues as long as I’ve owned them. One stumbles frequently (a lameness exam with my non-sport-horse multi-animal general practitioner vet was inconclusive, and I finally stopped riding him out of fear of potential consequences, which are summed up well on other threads on the topic), and the other has extremely underrun heels and is very ouchy when not on grass or a giving surface. The remaining two are also underrun, though not quite as bad.

I’ve tried to encourage Farrier1 to shorten toes and build more heel. Heck, I’d hoped he’d see the issue at all. He’s very concerned when I ask him about it, but he doesn’t trim any differently, and, during subsequent visits, he doesn’t seem to remember our previous conversations—it’s like every time I mention it, it’s the first time I’ve mentioned it. He’s told me the “angles are good,” according to a tool he has that he slips over their toes after trimming.

Farrier1 is older and mostly retired. In his day, he was very involved in the walking horse scene, traveling to different states to shoe at walking horse shows. He’s told me about the “packages” he’d put on those horses; this is how I learned that walking horses wear “packages.” I’m unfamiliar with gaited horses and the gaited horse show world and have no idea of their hoof care requirements, but I suspect it’s different from how a low-level dressage-dabbling and previously eventer-dabbling rider like me would want their horses barefoot trimmed.

That said, he’ll be here next week. I welcome suggestions on how to have this conversation.

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Hey farrier 1, I want to say thank you for all the great years you have been doing my horses. I know you have been working on retiring and it will be much easier for me to have the same farrier do all my horses so moving forward I am going to schedule all four horses with the other farrier that comes to the barn.

Hand farrier a nice card once again thanking them for all the years, with maybe a gift card in it.

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First, start by remembering that this is way harder on you than him. Farriers are very used to gaining and losing clients, and few likely bother to use tact in their departures.

When I was in a very similar situation regarding a farrier I’d used for over a decade who just wasn’t doing a great job, and a vet-recommended new farrier (who turned out to be a former apprentice to the old farrier), it also happened that old farrier had a very, very poor relationship with my new horse… he was also tough to schedule with. So the conversation went a bit like, “Hey, Dr. L had (new farrier) check Dexter when we were in last week for some lameness, and it turns out Dexter just really relaxed for him. I know you haven’t loved working with Dexter, and coming all the way out to my place for two horses is tough on your schedule. So from now on, I think it’s best if (new farrier) takes over the job. Thanks for all the years of help.”

I did it by text and thought that made it easier for all involved, since that was how we typically contacted each other.

I’d definitely focus on how it’s better for all if you can get your horses all done at once.

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Not going to lie, I’d have had a hard time letting him shoe my horse knowing what he did on the TWH scene. Unless he was advocating for flat shod horses, but sounds like he was involved in applying stacks so… that would be a “don’t come back” moment for me.

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Thank you so much for this perspective. I hadn’t considered it this way, since I’m so focused on “firing” someone.

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I’m wringing my hands over this and you summarize a potential conversation so quickly and succinctly… I’m probably overthinking the whole situation. I appreciate your feedback.

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Farriers let clients go all the time and most get calls daily from people looking for a farrier so it is part of the business.

Just thank him for his past years of trimming your horses and let him know how much you appreciate his
dependable service.

Tell him that your vet has recommended a farrier you have been using for your other 2 with special needs and that you are going to use them for all the horses. To be honest I never say anything to a past farrier unless they would schedule another appointment right then.

I doubt they ever notice.

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I had to do this with a farrier I used for 16 years. I had a mare that really needed a 5 - 6 week trim schedule and he wouldn’t come out that frequently. He was more of a 9 -10 week scheduler and we got to the point where we got a huge crack because she was so overdue and she got white line in that hoof and that was really the beginning of all her troubles. I found someone who could come out when I needed them but it was a really, REALLY hard thing for me to do. I wrote him a nice thank you card for all the years he did my horses and then never heard from him again. No hard feelings either way and I’m sure it happens all the time.

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I had to do this with a farrier I’d used for over 25 years. Not only was he my farrier, he’d become a friend. I rarely got to see him because he’d come do my horses when I was at work. He followed me from barn to barn over the years, and then to my own barn, and when I sold that place to the boarding barn. He’d been my heart horse’s farrier his entire life…from first trim as a baby until his untimely death at age 22. When I did get to be there during his visits, we laughed and talked like old friends.

It was TOUGH having to tell him that I was switching. Luckily, I was switching to the person that my new barn used, so I kind of had that excuse. He was so nice about it and said to call him if I ever needed him. He even texted me off and on afterward to check on my horse and to ask me about a product I’d used on one of the other horses years ago that he wanted to recommend to a client.

Be as honest and kind as you can be. Let your farrier know it isn’t personal, and that you want to try this other person for all of your horses to simplify things since he/she does such a great job with the two already in his/her care. That’s all you can do.

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The two farriers in my area that I like the best both have experience with what they call “long footed horses”, meaning saddlebreds, Morgans, and other gaited horses. Of course they don’t shoe their dressage horses like a saddlebred. They do have really good skills with the forge, not that that applies to your barefoot horse situation. In any event, I wouldn’t consider that to be relevant or part of the conversation. Consolidating the work with one person where you have had a vet recommend a different approach for your other horses is a reasonable reason to stop using farrier 1.

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Your question made me think of the times that farriers have ghosted me – one missed two appointments and when I finally tracked him down, he said something along the lines of he’d gone on vacation and figured I’d find someone to replace the shoes my horses had lost (because they were overdue).

That said, I like the approach of thanking him for his service, telling him that it was more convenient to have the same farrier for all your horses, and giving him a gift card.

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I think this is such a classy piece of advice, and I agree, slip him a card with something nice in it. Maybe a gift card to Cabelas or some other store you know he likes. Keep it simple. If he asks or pushes back just fall back on your original statement - ‘it’s easier to have them all on the same farrier’s schedule’. Don’t mention you are unhappy or anything about his past. God forbid if your new farrier decides to leave the area, you don’t want to burn a good bridge.

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Thanks everyone for all the great advice and suggestions. I was probably making it into a much bigger deal than it is.

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:100:! It wasn’t my intention to bring up anything negative but thanks for the reminder. Really, these have been all such helpful responses and I’m so glad this community exists.

You are not making this into a much bigger deal.

It is hard to break up with a farrier.

And clearly, you are a compassionate person and you do not want to upset him.

That too is a big deal.

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Well, I remember I had the same farrier for 12 years and had a horse who was a difficult shoeing guy. Horse would always throw a shoe, farrier would lecture me about how I needed a dry lot. The horse actually had to be retired because he would lose shoes so much, had weak hooves, etc. but. One day my husband went down to pay him and he tore into my husband and that was just the end. I had to call him an tell him that “ we were going to look into other options.” I was shaking. I was a teacher,and one of my students ( who is now mid thirties and a friend) was there and it was like I had to break up with someone. She was like “ that guy is an asshole” and so crazy because she was a real comfort. Really tough. But it all worked out for the best. I know it’s hard, but do it.

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Let us know how it goes! In my area Farrier’s have a lot of work. More than they want. My long time farrier (20-ish years) semi retired and cut out barns based on geographical area. I was in that area. I knew it was coming. But my gosh. I have a horse with challenging feet, but my previous farrier found someone to take us on. It’s quite a drive and I think he regrets taking more clients. Anyways - way off topic, but I understand how hard this can feel. I’m friends with my retired farrier. We keep in touch and I ask him to take us back all the time! lol. I think it will go just fine and a nice thank you note and gift card will be much appreciated I’m sure. I think that can go a long way should you need to hire him back.

Whelp, it’s done. The act was easy, the emotion (mine) was pretty hard. Since my farrier likes to talk he actually did most of the rationalizing, saying essentially what I would have, and I mostly just nodded along as he talked. It was tough though. We’ve been together a long time; he’s my first farrier as a horse owner. It struck me that it was like ending a relationship originally entered into with enthusiasm by both parties, but over time one of the partners grows and develops in a different direction with different needs, while the other is comfortable with the way things were. He’s officially retired but still keeps some clients for a little extra income. For him, I’m a good deal - close by, nothing difficult (trim only), horses are ready when he arrives, and they behave. As straightforward a job as I can make it. Breaking that off was really, really (really) hard. But my horses will be better for it. I didn’t give him a card, he’s not that type. I did give him a nice final payment for his services.

Thanks to everyone who shared their own stories and advice. I know y’all are “strangers on the internet” :blush:, but it made me feel better that sometimes these thing must happen, and I’m not alone. It really helped.

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Glad it went well. I have been on the receiving end when a beloved longtime farrier was doing more show barns and had to let his rural clients go as he just couldn’t do it all. It was difficult on both of us!

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