Chiming in here because this thread inspired me to take a chance on Millbrook’s half chaps and I so regret it.
Measured as they instructed, but - surprise! - they didn’t. Instead of measuring the height from the floor, as they direct you to do, they measure from the bottom of the leather to the top, as if there weren’t an elastic under your foot. I didn’t really want half chaps to cover my knees, guys.
Here’s their response, 10 days after I sent a picture with a ruler showing how wrong they’d made them:
“The resolution is that there are no returns and no refunds as stated and agreed to by you when you purchased them. IF the owner of the company determines that we made them to your specs then we are through. If she determines that the chaps were not made to your given measurements then we will re-make them. I have. Ot heard from her on this decision.”
Typos theirs. So yeah, caveat emptor. Terrible work; even worse customer service.