Mis-Marked Saddle- Update with Saddlery's Resolution

[QUOTE=tua37516;7956005]
I agree, financially I think it is fair.

I supposed my frustration is that I shortchanged myself by trusting the rep and going with a prototype model which will not be valued at the same cost as the new model, so the store credit will not equal a new saddle. So essentially I am still stuck :([/QUOTE]

It is MORE than fair.

You bought a saddle. If fit your underweight/out of shape horse. You used it for 3 months. Horse gained weight/now back in shape. It no longer fits the horse. That is not the store’s fault. It’s not the saddle company’s fault.

Why should the store give you a new saddle?? They made you whole which is more than fair, since they most likely won’t get close to what you paid new, for a used saddle.

Also, imagine the frustration you would have trying to re-sell the prototype model on your own, the store is doing you a HUGE favor by taken that burden off of your hands.

I agree with Gorgonzola – they are doing you a favor. You could try to sell the saddle privately, but if it’s a prototype model, it’s going to be tricky. Easier to take the store credit.

Unfortunately, many people do not really understand saddle fit. This board is full of people who purchased saddles that end up not fitting, many of them custom saddles that costs many thousands of dollars – often times because the person advising them didn’t measure their horse correctly or didn’t know how to evaluate fit. Out in the hunt field I’ve stopped telling people that their saddles don’t fit their horses because no one wants to hear it :cool: until their horse is so sore that they are throwing their hands up in despair.

Many trainers don’t know squat about saddle fit. I had one trainer tell me “for sure” my saddle would never fit my new horse. Saddle fitter felt very differently, thank goodness!

If you can watch a good saddle fitter in action you can learn a lot in a few hours. If you want a good place to start learning about saddle fit, the videos that Schleese has on their YouTube channel are very good. Saddle fitting is not rocket science. Once you know what to look for, you can eliminate the grossly ill fitting ones pretty quickly.

Keep in mind that saddles need to be refitted periodically, too. Horses change shape when they are young, when the amount of work they are in changes, and when they age. It is very possible that during the three months your horse was in regular work, he built muscle over the top line and outgrew the fit of the saddle. My saddles are checked and “tweaked” twice a year to assure that they fit well. Since both of my horses are in middle age and constant work, their shape doesn’t change much but I want to catch anything before it becomes a problem. Often when I’ve had a young/new horse, I start with an inexpensive or adjustable tree saddle because I know their shape will change as they mature.

You haven’t mentioned whether your saddle has wool flocked panels. Sometimes a good fitter can work wonders with adjusting the wool even without widening the tree. Foam panels are meant to adjust to your horse’s shape but after a certain deviation from the norm, they don’t work. I was very frustrated when my TB changed just enough so that my beautiful Stackhouse saddle (foam) no longer fit him; my wool-flocked saddles have proved more adjustable and I personally like the Kieffer adjustable trees, which can be widened or narrowed many times.

I’m sorry you’ve had an expensive lesson in saddle fitting. I hope that with your store credit you are able to find another saddle (maybe a used one?) that is comfortable for you and your horse.

[QUOTE=tua37516;7956005]
I agree, financially I think it is fair.

I supposed my frustration is that I shortchanged myself by trusting the rep and going with a prototype model which will not be valued at the same cost as the new model, so the store credit will not equal a new saddle. So essentially I am still stuck :([/QUOTE]

I understand your frustration, because if the saddle had worked out (possibly by being the correct size initially), then you would have gotten a great deal… but now you’re in a position where you will not be able to get the same quality for that price. I do agree that the store is being very fair - and, as others have pointed out, it takes the burden of resale off you, because the store is going to be the entity best able to market and represent the saddle.

Will they let you apply to credit toward a used saddle, or only something new?

If the tree/panel shape is not suitable to your horse’s back, widening the tree will not help. Take the store offer and start looking for a replacement.

[QUOTE=pattnic;7957620]
I understand your frustration, because if the saddle had worked out (possibly by being the correct size initially), then you would have gotten a great deal… but now you’re in a position where you will not be able to get the same quality for that price. I do agree that the store is being very fair - and, as others have pointed out, it takes the burden of resale off you, because the store is going to be the entity best able to market and represent the saddle.

Will they let you apply to credit toward a used saddle, or only something new?[/QUOTE]

Thanks pattnic (you sent me a very nice pm with great suggestions and I just didn’t have time to reply). I think the saddlery which I will disclose… BEVAL… is doing the right thing and working with me to find a solution. I am going to try to do the 2-2.5 hour drive to the store this weekend since they are having their big annual sale. Having a hard time finding driving company! I was in a car accident in early Nov and in some back pain so not loving doing the drive solo this weekend, but don’t want to miss the deals considering my credit wont get me new.

I think I can get anything in the store I want with my credit.

[QUOTE=tua37516;7957708]
Thanks pattnic (you sent me a very nice pm with great suggestions and I just didn’t have time to reply). I think the saddlery which I will disclose… BEVAL… is doing the right thing and working with me to find a solution. I am going to try to do the 2-2.5 hour drive to the store this weekend since they are having their big annual sale. Having a hard time finding driving company! I was in a car accident in early Nov and in some back pain so not loving doing the drive solo this weekend, but don’t want to miss the deals considering my credit wont get me new.

I think I can get anything in the store I want with my credit.[/QUOTE]

Now I’m intrigued- what kind of prototype was it? A beval prototype?

[QUOTE=Gorgonzola;7957753]
Now I’m intrigued- what kind of prototype was it? A beval prototype?[/QUOTE]

Yes! It was the Solaris prototype- high quality, lovely saddle. I got it for $1,000 at last year’s sale (a $2800 saddle), hence my frustration that I would not be able to get another comparable saddle i.e. a Solaris or an Artisan or whatever. I will update after my meeting!

So for anyone who is curious, here’s what happened:

I went to the Beval sale (which is awesome and highly recommended). I Sell Tack shipped my original saddle to the store and it got there jiffy quick and Beval had it ready and waiting. They were very helpful in store and stretched the tree and put a little bit of felt under the panels under the seat to flatten them slightly. However, they were only able to go up one size, so I decided that this saddle was not going to work.

They had some Beval Naturals listed for 50% off. (They are I think upgrading the leather next year). They had one in my size 16 (which measures 16.5") with the 1.5 flap, which is forward, and a 14" flap length. Tree measurement of 4.5". Brand new. I am taking this one home and will give it a try soon. If it seems like it is a close fit they will also stretch this saddle’s tree one sizes (maybe 1/4"?) free of charge.

Photos
http://i1171.photobucket.com/albums/r541/kate4678/2251E6A6-3BFF-4C8E-B2B7-0CEDDDFEBDD2_zpsgt3zwni1.jpg

http://i1171.photobucket.com/albums/r541/kate4678/EDAE99CA-5B1B-4BA6-943A-55922443F9A8_zpsiuexe1ui.jpg

I have ridden in a Natural in the past and liked it very much as far as balance for myself. My only disappointment is that this saddle’s leather is not the grippy soft leather quality of my previous saddle. However, I am thinking if this saddle will not work for my horse I should be able to sell it for the price I paid and get cash to start my hunt all over again.